Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Karlee Houston

Colquitt,GA

Summary

Dynamic financial advocate with a proven track record at Five Star Credit Union, specializing in debt counseling and financial literacy education. Skilled in cash flow management and relationship building, I empower clients to overcome financial challenges while consistently achieving high customer satisfaction. Recognized for enhancing loan processing efficiency and fostering community connections.

Finance professional with proven track record in financial advocacy. Guided clients through financial challenges, offering strategic advice on budgeting and debt management. Known for effective teamwork, adaptability to changing needs, and delivering client-focused solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Financial Advocate

Five Star Credit Union
07.2023 - 05.2025
  • Implemented a proactive approach to identify potential financial challenges before they became critical issues, allowing clients time to address these concerns effectively.
  • Facilitated group workshops on personal finance topics such as budgeting, credit management, and savings strategies, increasing participants'' knowledge and confidence levels in managing their finances.
  • Leveraged strong networking skills within the community to identify additional resources that could benefit clients who were facing various challenges.
  • Educated clients on financial management principles, empowering them to make informed decisions about their money.
  • Consistently tracked client progress and made adjustments as needed, ensuring the most effective use of available resources and maximizing results.
  • Evaluated the effectiveness of current advocacy efforts and implemented improvements where needed, leading to better overall outcomes for clients.
  • Maintained accurate records pertaining to client interactions and progress, allowing for effective collaboration with other support services.
  • Served as an empathetic listener during client consultations, building trust and rapport while gathering essential information about their financial struggles.
  • Provided timely intervention during financial crises, helping clients regain control over their situations.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Consumer Lender

Five Star Credit Union
07.2023 - 05.2025
  • Maintained compliance with regulatory requirements, ensuring adherence to policies and guidelines in all lending activities.
  • Assisted borrowers in understanding repayment options and restructuring existing debts when necessary for improved financial health.
  • Completed loan applications, proposals and offers for new borrowers and followed up with pending applicants.
  • Negotiated favorable terms with clients while balancing risk exposure to protect the organization''s interests.
  • Collaborated with internal teams to develop new loan products catering to specific market segments and customer needs.
  • Suggested and cross-sold other products or services on approved loans that benefited customer.
  • Reduced delinquency rates with diligent monitoring of credit risks and timely intervention for potential problem accounts.
  • Developed strong relationships with referral partners such as car dealerships, real estate agents, and insurance brokers to expand business opportunities.
  • Managed a diverse portfolio of consumer loans, including personal loans, auto loans, home equity lines of credit, and debt consolidation loans.
  • Conducted comprehensive credit analyses for each applicant, evaluating creditworthiness based on established criteria.
  • Increased loan approval rates by implementing efficient underwriting procedures and thorough risk assessment.
  • Participated in community events as a representative of the company, promoting brand awareness and fostering relationships with potential customers.
  • Achieved sales targets consistently by actively sourcing new leads through cold calling campaigns or attending local networking events.
  • Delivered excellent customer service and worked with customers to process loan applications and loan refinancing.
  • Presented customers with financial solutions that best fit specific needs.

Loan Processor

Peoplessouth Bank
04.2021 - 07.2023
  • Contributed to team goals by consistently surpassing individual performance targets related to loan processing volume, accuracy, and timeliness.
  • Reduced loan processing time with effective communication between departments and clients.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Collaborated with underwriting team to ensure accurate documentation and efficient loan processing for timely closings.
  • Mentored junior consultants on proper documentation procedures for faster loan processing times and higher customer satisfaction ratings.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Optimized inter-departmental collaboration by establishing clear channels of communication between the sales team and underwriting staff.
  • Recognized as a top performer within the department, consistently delivering high-quality work while meeting strict deadlines.
  • Consistently met or exceeded performance targets, driving an increase in overall department efficiency.
  • Implemented robust document tracking systems that streamlined information retrieval and expedited the overall loan process.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Education

Highschool Diploma -

Seminole County Highschool
Donalsonville, GA
05.2014

Skills

  • Cash flow management
  • Fraud prevention
  • Retirement planning
  • Portfolio management
  • Debt counseling
  • Credit repair
  • Loan advising
  • Financial literacy education
  • Credit analysis
  • Product sales
  • Strategic financial planning
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Calm and effective under pressure
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Caring and empathetic
  • Decision-making
  • Documenting and recording information
  • Relationship building

Accomplishments

  • Completed “You Are The Team” future leadership/management course at Five Star Credit Union.
  • Completed Mentorship Program at Five Star Credit Union.

Certification

  • Certified Nursing Assistant
  • Consumer Lending

Timeline

Financial Advocate

Five Star Credit Union
07.2023 - 05.2025

Consumer Lender

Five Star Credit Union
07.2023 - 05.2025

Loan Processor

Peoplessouth Bank
04.2021 - 07.2023

Highschool Diploma -

Seminole County Highschool

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Karlee Houston