Karlee Reeves
Eagle Grove,IA
Summary
Dynamic customer service professional with extensive experience at United Bank of Iowa, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and data analysis. Skilled in Microsoft Office, consistently delivering high-quality support and training to improve operational efficiency and service delivery.
Overview
16
16
years of professional experience
Work History
Customer Service Associate III
United Bank of Iowa
02.2021 - Current
- Supported daily operations by coordinating tasks and resources effectively.
- Assisted in data analysis to enhance project outcomes and streamline processes.
- Contributed to team meetings, sharing insights for continuous improvement initiatives.
- Developed training materials to onboard new staff, promoting knowledge retention.
- Assisted with product knowledge training for new team members to enhance service delivery.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Managed cash drawer, maintaining accurate records and reconciling discrepancies daily.
- Educated customers on banking products and services, facilitating informed decisions.
- Supported branch operations by preparing daily reports and documentation for management review.
- Collaborated with team members to improve workflow processes and enhance overall service delivery.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Implemented best practices for cash handling, reducing errors and increasing efficiency in transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
Digitizing Specialist
The Graphic Edge
10.2018 - 02.2021
- Ensured design projects adhered to client specifications and brand standards.
- Streamlined project processes through effective collaboration with various departments.
- Executed research to pinpoint market trends, enhancing client presentations.
- Created and updated project schedules to monitor progress.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
Embroidery Machine Operator
The Graphic Edge
08.2015 - 02.2021
- Operated embroidery machines, ensuring high-quality stitching on various fabrics.
- Set up and adjusted machine settings to meet production specifications.
- Monitored production processes for consistency and quality control.
- Collaborated with design team to implement custom embroidery designs.
- Conducted routine maintenance on machinery to minimize downtime.
- Trained new operators on equipment use and safety protocols.
- Assisted in inventory management of thread and fabric supplies.
- Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
- Designed proof sample to submit to client for approval.
- Determined size and thread requirement to load machine bobbins.
- Operated computerized embroidery machine to complete work to order specification.
- Ensured precise pattern placement through careful interpretation of design specifications provided by clients or designers.
- Streamlined production processes by performing routine maintenance on embroidery machines to ensure optimal functionality.
- Collaborated with design team to create intricate embroidery patterns, resulting in unique and visually appealing products.
- Increased efficiency with effective thread color changes and machine adjustments for various projects.
- Trained new employees in proper machine operation techniques, contributing to overall team success.
Cashier
Fareway Grocery
09.2011 - 08.2015
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing shopping experience through knowledgeable support.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Collaborated with team members to manage high-volume rush periods, optimizing service delivery and customer satisfaction.
- Conducted inventory checks during shifts, supporting stock management and minimizing discrepancies.
- Trained new cashiers on register usage and customer service protocols, fostering a supportive learning environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Carry Out
Fareway Grocery
10.2009 - 08.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Art Education
Iowa Central Community College
Fort Dodge, IAHigh School Diploma - General Studies
Eagle Grove High Scool
Eagle Grove, IA05.2013
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Teamwork and collaboration
- Data entry
- Computer skills
- Microsoft office
Timeline
Customer Service Associate III
United Bank of Iowa
02.2021 - Current
Digitizing Specialist
The Graphic Edge
10.2018 - 02.2021
Embroidery Machine Operator
The Graphic Edge
08.2015 - 02.2021
Cashier
Fareway Grocery
09.2011 - 08.2015
Carry Out
Fareway Grocery
10.2009 - 08.2015
No Degree - Art Education
Iowa Central Community College
High School Diploma - General Studies
Eagle Grove High Scool