Summary
Work History
Skills
Timeline
Generic

Karlee Solomon

Rancho Cucamonga,CA

Summary

Bringing positive and solution-focused mindset, adept at managing customer interactions and resolving issues efficiently. Possesses strong understanding of customer service principles and proficiency in communication and problem-solving. Committed to driving customer satisfaction and operational excellence.

Work History

Communications Officer

Riverside County Sheriff's Department
  • Receive and prioritize emergency and non-emergency telephone calls from the public, law enforcement personnel, and other agencies.
  • Accurately document incidents, maintain records, and input data into computer-aided dispatch (CAD) systems.
  • Provide callers with lifesaving instructions and guidance until emergency responders arrive.
  • Coordinate mutual aid and inter-agency communications as needed.
  • Operate specialized databases to access law enforcement information such as warrants, vehicle registration, and criminal records.
  • Maintain composure and professionalism under pressure, often in high-stress or emotionally charged situations.

Server, Bartender, and Manager

The Whisper House
  • Trained staff on upselling and sales communication best practices.
  • Led sales-focused training programs that increased team performance.
  • Drove revenue through upselling, targeted promotions, and exceptional service.
  • Managed daily operations to maximize profitability and guest satisfaction.
  • Created a service culture that increased customer retention and referrals.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.

Lead Teller

Wells Fargo
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.

Skills

  • Verbal & Written Communication
  • Time Management & Prioritization
  • Multitasking in High-Volume Environments
  • Microsoft Office (Word, Excel, Outlook)
  • Team Collaboration & Peer Coaching
  • Problem Solving & Critical Thinking
  • Adaptability in Fast-Paced Settings
  • Client Needs Assessment & Satisfaction

Timeline

Communications Officer

Riverside County Sheriff's Department

Server, Bartender, and Manager

The Whisper House

Lead Teller

Wells Fargo

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Karlee Solomon