Karlee Sopha
Casa Grande,AZ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Store Manager
Circle K
Casa Grande, AZ
07.2020 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Lifeguard/Swim Instructor
City Of Casa Grande
Casa Grande, AZ
04.2016 - 06.2020
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Developed a comprehensive training program for new lifeguards.
- Monitored student development during class activities and provided individual instruction when necessary.
- Developed lesson plans tailored to meet the needs of each swimmer's skill level.
- Provided feedback to swimmers on their progress in a positive and encouraging manner.
- Taught basic water safety skills such as floating, treading water, rescue techniques.
Live-Out Nanny
Private Family Nanny
Arizona City, AZ
07.2019 - 04.2020
- Provided a safe and nurturing environment for children in my care.
- Maintained an orderly and clean environment for the children.
- Planned engaging activities like arts and crafts projects, outdoor games.
- Ensured safety at all times while caring for multiple children simultaneously.
- Developed positive relationships with parents and guardians through open communication regarding their child's progress.
Receptionist
Casa Grande Animal Hospital
Casa Grande, AZ
01.2019 - 11.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted in the maintenance of animal cages and habitats, including cleaning and sanitizing.
- Maintained accurate records of animal care activities, such as feeding times and medications administered.
Sales Associate
Tilly's Clothing Store
Casa Grande, AZ
10.2017 - 08.2019
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZ05-2018
Some College (No Degree) - Early Childhood Education/General
Central Arizona College
Coolidge, AZSkills
- Loss Prevention
- Store Merchandising
- Retail Inventory Management
- Payroll Management
- Employee Training
- Documentation And Reporting
- Accurate Cash Handling
- Office Management
- Time Management
- Professional and polished presentation
- Office equipment operations
- Educational Support
- Behavior Modeling
- Early Childhood Development
Accomplishments
- Promoted four (4) times within less than one year at Circle K due to my demonstrative capabilities, positive contribution to the Store, willingness to take on additional duties and responsibilities, and progressive and successful efforts at achieving all tasks and goals assigned to me.
- Named Employee of the Month at Tilly’s on five (5) non-consecutive occasions as a result of my superior customer service and determination to exceed expectations
References
References available upon request.
Timeline
Store Manager
Circle K
07.2020 - Current
Live-Out Nanny
Private Family Nanny
07.2019 - 04.2020
Receptionist
Casa Grande Animal Hospital
01.2019 - 11.2019
Sales Associate
Tilly's Clothing Store
10.2017 - 08.2019
Lifeguard/Swim Instructor
City Of Casa Grande
04.2016 - 06.2020
High School Diploma -
Vista Grande High School
Some College (No Degree) - Early Childhood Education/General
Central Arizona College
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