Karlee Willenborg
Spring,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Food and Nutrition Assistant
Klein ISD - KLEIN OAK HIGH SCHOOL
2022.11 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Elevated patient satisfaction rates through focused attention on special requests, allergies, and dietary restrictions when preparing meals.
- Promoted student well-being by educating them on the importance of proper nutrition and making healthy choices within their prescribed diets.
- Provided quality control measures by closely monitoring temperature logs, expiration dates, and portion sizes during meal preparation processes.
- Contributed to positive dining experiences by providing exceptional customer service when interacting with students, staff, and visitors.
Administrative Assistant
Anderson Creek Transport
2021.10 - 2022.08
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Cashier
Kroger
2019.09 - 2021.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Contract Change Specialist
Farmers New World Life
2007.01 - 2012.01
- Answering phone calls on multiple lines of business including the sales support line, policy service, and contract changes
- Processing various transactions including but not limited to address changes, beneficiary changes, and reinstatements
- Helped manage the policy service mailbox
- Peer pal for onboarding employees.
Education
Medical Assistant Program - Medical Assisting
Renton Technical College
Renton, WA12.2007
High School Diploma -
Hazen High School
Renton, WA06.2002
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Customer and client relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Dedicated Team Player
- Multi-line phone proficiency
Timeline
Food and Nutrition Assistant
Klein ISD - KLEIN OAK HIGH SCHOOL
2022.11 - Current
Administrative Assistant
Anderson Creek Transport
2021.10 - 2022.08
Cashier
Kroger
2019.09 - 2021.09
Contract Change Specialist
Farmers New World Life
2007.01 - 2012.01
Medical Assistant Program - Medical Assisting
Renton Technical College
High School Diploma -
Hazen High School
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