Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karlee Williams

Lake Stevens,WA

Summary

I am an organized, dependable, and hard-working person. Multi-tasking and helping others are what I excel at most. With over 15 years of experience in customer service helping people and solving problems comes naturally. Furthermore, having 5+ years of experience working in an office setting with others as well as using a multitude of computer software makes being an Administrative Assistant the perfect position. Motivated professional looking to move up into an amazing career opportunity and help not only others but the community I live in as well.

Overview

17
17
years of professional experience

Work History

Patient Service Specialist

The Everett Clinic
01.2022 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Trained new team members on clinic procedures.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Entered patient demographic and insurance data into electronic medical record systems.
  • Handled customer service inquiries in person, via telephone, and through email.
  • Filed and maintained patient records following HIPAA regulations.
  • Used Epic Software to schedule appointments.
  • Organized patient records and databases to facilitate information storage and retrieval.
  • Resolved customer complaints using established follow-up procedures.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
  • Maintain a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Point of Sale Manager

Quality Foods Center
04.2007 - 01.2021
  • Enhanced customer satisfaction by implementing efficient Point of Sale systems and processes.
  • Streamlined inventory management for improved product availability and reduced stock discrepancies.
  • Optimized employee scheduling, ensuring adequate staffing during peak hours to minimize wait times.
  • Conducted regular audits of POS terminals, maintaining compliance with company policies and industry regulations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Built floor displays and seasonal decor aisles
  • Cashier
  • Use of all Microsoft Office Programming

Education

Bachelor of Arts - Elementary Education , Buisness

Western Governors University
Salt Lake City, UT
12.2025

GED -

Washington State GED
Lake Stevens, WA
01.2020

Skills

  • Patient Confidentiality
  • Insurance Verification
  • Appointment Scheduling
  • Computer Proficiency
  • Office Equipment Operation
  • Problem Solving
  • Customer Service
  • Excellent Communication
  • Professionalism and Ethics
  • Scheduling Appointments
  • Office Administration
  • Multi-Line Telephone Systems
  • Working in Office / Hybrid

Timeline

Patient Service Specialist

The Everett Clinic
01.2022 - Current

Point of Sale Manager

Quality Foods Center
04.2007 - 01.2021

Bachelor of Arts - Elementary Education , Buisness

Western Governors University

GED -

Washington State GED

Similar Profiles

CREATE PROFILE
Karlee Williams