Karlee Williams
Thicket,United States
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Managed Care Coordinator
Diagnostic Group
Beaumont, TX
08.2023 - Current
- Maintained records management system to process personnel information and produce reports.
- Facilitated communications between medical facilities, insurance companies, and patients.
- Ensure all clinical operations comply with Medicare and Medicaid guidelines and other managed care policies.
- Coordinate with hospitalists to handle all hospital discharges, admissions, and follow-ups for local facilities.
- Population Health Management - Provide outreach and education based on a direct monthly registry list; (i.e.for high-riskriskk patients to review plan of care as indicated on the provider’s last note, review medication compliance, blood glucose monitoring, etc.)
- Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
Business Administrator
Vital Steps Home Care
Beaumont, TX
07.2022 - 05.2023
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
- Facilitated necessary changes to policies or procedures to improve operations.
- Distributed patient satisfaction surveys to address patient concerns, issues, and grievances.
- Prepared informative manuals and training guides to assist with the successful management of the healthcare system.
- Conducted public relations activities on behalf of the facility to promote medical services.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
Paraprofessional
West Hardin CCISD
Saratoga, TX
08.2021 - 05.2022
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Communicated and collaborated well with educators from various grade levels.
- Assisted children at stations during small-group learning periods.
- Provided classroom support throughout planned instruction and individual lessons.
Quality Coordinator
SYNERGY HomeCare
Beaumont, TX
11.2019 - 08.2021
- Trained and led staff on proper QA standards.
- Collaborated with other team members to perform internal QA audits.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new staff.
- Directed, supervised and evaluated personnel.
- Created and provided marketing material to meet business needs.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
Operating Room Assistant
Lake Charles Memorial Health System
Lake Charles, Louisiana
06.2019 - 12.2019
- Restocked supplies, confirming sufficient inventory levels prior to procedures.
- Followed standard precautions using personal protective equipment to maintain safe and secure settings.
- Took specimens to laboratory for analysis.
- Helped surgical team put on sterile gowns and gloves.
- Verified availability of operating room equipment, instruments and medicine to doctors and nurses prior to surgery.
- Analyzed patient chart data and identification to verify accurate information.
- Implemented non-invasive monitoring, ambulating and repositioning of patients.
- Prepared OR charts with proper labels and records.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT08-2024
High School Diploma -
West Hardin High School
Saratoga, TX05.2019
Some College (No Degree) - Nursing
Lamar State College - Orange
Orange, TXSkills
- Employee training
- Program performance assessment
- Training program development
- Personnel Information Systems
- Customer Relationship Management (CRM)
- Marketing Strategies
Certification
- American RedCross CPR Instructor Certification- December 2020
Timeline
Managed Care Coordinator
Diagnostic Group
08.2023 - Current
Business Administrator
Vital Steps Home Care
07.2022 - 05.2023
Paraprofessional
West Hardin CCISD
08.2021 - 05.2022
Quality Coordinator
SYNERGY HomeCare
11.2019 - 08.2021
Operating Room Assistant
Lake Charles Memorial Health System
06.2019 - 12.2019
Bachelor of Science - Business Administration And Management
Western Governors University
High School Diploma -
West Hardin High School
Some College (No Degree) - Nursing
Lamar State College - Orange
- American RedCross CPR Instructor Certification- December 2020
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