Karleen Goldsmith Seirey
Philadelphia,PA
Summary
Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Assistant Project Manager
The Talin Group
01.2020 - 10.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Collaborated with the project manager to ensure project details were accurate.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
Customer Care Representative
Alpine Access (Sykes@Home)
10.2013 - 07.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Cellular Inc.
05.2008 - 08.2010
- Provided consumers with friendly service and support for cellular products, and gave information appropriate to their specific needs
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked effectively in fast-paced environments.
- Created and maintained detailed a database of all cellular contract data, as well as documenting payments received from each cellular service we provided.
Customer Service Representative
Cellular Inc.
05.2008 - 08.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Patient Account Representative
HRSI
10.2007 - 04.2008
- Assisted patients along with the Department of Welfare in obtaining medical coverage for past and future visits.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Customer Service Representative
Cellular Inc.
08.2004 - 10.2007
- Provided consumers with friendly service and support for cellular products, and gave information appropriate to their specific needs
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Worked effectively in fast-paced environments.
- Created and maintained detailed a database of all cellular contract data, as well as documenting payments received from each cellular service we provided.
Education
Associate's - Psychology
University of Phoenix
Phoenix, AZ05.2012
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Project planning
- Project scheduling
Timeline
Assistant Project Manager
The Talin Group
01.2020 - 10.2023
Customer Care Representative
Alpine Access (Sykes@Home)
10.2013 - 07.2017
Customer Service Representative
Cellular Inc.
05.2008 - 08.2010
Customer Service Representative
Cellular Inc.
05.2008 - 08.2010
Patient Account Representative
HRSI
10.2007 - 04.2008
Customer Service Representative
Cellular Inc.
08.2004 - 10.2007
Associate's - Psychology
University of Phoenix
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