Aaliay DuQuesnay
Lehigh Acres,FL
Summary
Proven customer service expert with a track record of multitasking and decision-making excellence, notably at Alexander's Restaurant. Skilled in greeting guests and maintaining cleanliness, I excel in high-pressure environments, ensuring guest satisfaction. My experience includes enhancing service standards and fostering repeat business, demonstrating both hard and soft skills crucial for hospitality success.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Alexander's Restaurant
08.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Micheal Kors
11.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Hostess /Restaurant Server
Miller's Ale House
08.2021 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Atlantic Technical High School
Coconut Creek, FL06-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Judgment and decision making
- Cleanliness and hygiene
Timeline
Cashier
Micheal Kors
11.2023 - 04.2024
Restaurant Hostess
Alexander's Restaurant
08.2023 - Current
Hostess /Restaurant Server
Miller's Ale House
08.2021 - 09.2022
High School Diploma -
Atlantic Technical High School
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