Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karleen Jones

Summary

Dynamic retail professional with extensive experience at Dick's Sporting Goods, excelling in merchandise presentation and staff training. Proven track record of enhancing customer satisfaction and driving sales through effective coaching and strategic operations. Skilled in recruitment and scheduling, fostering high-performing teams that consistently achieve store goals.

Overview

12
12
years of professional experience

Work History

Softlines Assistant Store Manager

Dick's Sporting Goods
04.2018 - 06.2023
  • Increased repeat business by delivering exceptional customer service experiences consistently.
  • Maintained a clean, organized, and visually appealing store environment, adhering to company standards.
  • Collaborated with other department managers to ensure smooth daily operations and achieve storewide goals.
  • Provided ongoing feedback to team members regarding performance expectations as well as recognition for exceptional efforts or achievements.
  • Ensured compliance with all applicable policies and regulations governing health safety aspects within the store premises by conducting routine inspections and addressing any identified issues promptly.
  • Enhanced customer satisfaction by resolving conflicts and addressing concerns in a timely manner.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Hardlines Assistant Store Manager

Dick's Sporting Goods
03.2016 - 04.2018
  • Analyzed sales data regularly to identify trends, optimize product placement, and make informed decisions on merchandise assortment adjustments.
  • Resolved escalated customer complaints professionally while maintaining composure under pressure situations.
  • Developed a high-performing team by providing regular training, coaching, and performance feedback to associates.
  • Built strong vendor relationships to secure favorable pricing, product availability, and timely deliveries for the store.

Apparel Sales Manager

Dick's Sporting Goods
02.2013 - 03.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Associate

Ross Dress for Less
04.2011 - 02.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Crystal River High School
Crystal River, FL
05-2010

Skills

  • Merchandise presentation
  • Store operations
  • Staff training and development
  • Coaching and mentoring
  • Recruitment and hiring
  • Scheduling and coordinating
  • Work Planning and Prioritization

Timeline

Softlines Assistant Store Manager

Dick's Sporting Goods
04.2018 - 06.2023

Hardlines Assistant Store Manager

Dick's Sporting Goods
03.2016 - 04.2018

Apparel Sales Manager

Dick's Sporting Goods
02.2013 - 03.2016

Sales Associate

Ross Dress for Less
04.2011 - 02.2013

High School Diploma -

Crystal River High School

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