Karleen Kasha
Sterling Heights,MI
Summary
Driven Area Manager of Operations with a proven track record at VIO Med Spa, I excel in operational efficiency and strategic planning. Skilled in logistics management and digital marketing, I've significantly enhanced customer service and streamlined operations. My leadership and outstanding communication abilities have fostered team success and business growth.
Overview
6
6
years of professional experience
Work History
Area Manager of Operations
VIO Med Spa
Rochester, MI
11.2022 - Current
- Set up operational structures at two Michigan VIO Med Spa sites in initial managerial position
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Led and mentored staff to ensure seamless department operations
- Collaborated and trained other managers to develop plans for new initiatives and projects.
- Aligned initiatives with company’s strategic vision
- Conducted employee training sessions for updated job functions.
- Coordinated periodic assessments with corporate trainers to evaluate effectiveness
- Analyzed market trends to identify potential opportunities for growth.
- Produced high-quality graphic designs for promotional content.
- Full product knowledge of Botox, Dysport, Daxxify, and Xeomin. Along with RHA, Juvederm, Restylane, and Sculptra.
- Conducted patient education sessions on a range of aesthetic treatments
- Engaged in conferences discussing the latest trends in aesthetics medicine
- Evaluated current processes, procedures, sales pitches, and hosted educational events related to partnership affiliated with the facility.
Brand Manager
Allure Medical
Shelby Township, MI
01.2021 - 11.2022
- Analyzed competitors' brands and products to develop unique positioning for the company's offerings.
- Representing the brand positively in a multitude of settings, with an average patient count of 150+ per open business day.
- Created content for social media campaigns, website copy, brochures, press releases and other marketing materials.
- Established metrics to measure the success of each marketing activity or campaign.
- Generating brand awareness by taking on the role of being a personal concierge to the company's VIP patients, social media influencers, community outreach, etc.
- Instructed patients on cosmetic procedures and relevant in-house products
- Oversaw the production of branded merchandise such as apparel items or promotional items.
- Carried out market research identifying customer segments
- Run daily reports involving unapplied payments, tracking sales goals, product count, identifying company sales growth, appoint re-books, low stock counts, etc.
Practice Manager
Feet First Podiatry
West Bloomfield, MI
02.2019 - 11.2022
- Assist front desk staff with answering phones, scheduling and confirming appointments, maintaining medical records, processing payments, and insurance verifications.
- Showcase expertise in recording patient medical histories and monitoring vital changes
- Ensured zero errors in transmitting results to ordering facilities
- Perform suture/cast removals, wound care wrapping, injectable preparations with the accurate amount of dosage, and X-rays for diagnostic purposes.
- Keep up with the flow of patients, with communication between staff and doctors, to manage a calm and happy office.
- Participate in and schedule all management and representative meetings, along with recording notes, creating action plans, and onboarding for new employee training.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
Education
Bachelors - HEALTH SCIENCE STUDIES
OAKLND UNIVERSITY
Associates - GENERAL STUDIES
MACOMB COMMUNITY COLLEGE
Skills
- Operational Efficiency
- Logistics Management
- Workforce Planning
- Expense Tracking
- Strategic Planning
- Key Performance Indicators
- Sales Support
- Outstanding communication skills
- Digital Marketing
- Retail Marketing
- KPI Tracking
- Marketing campaigns
References
References available upon request.
Timeline
Area Manager of Operations
VIO Med Spa
11.2022 - Current
Brand Manager
Allure Medical
01.2021 - 11.2022
Practice Manager
Feet First Podiatry
02.2019 - 11.2022
Bachelors - HEALTH SCIENCE STUDIES
OAKLND UNIVERSITY
Associates - GENERAL STUDIES
MACOMB COMMUNITY COLLEGE
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