Karleigh Cole
San Marcos,Ca
Summary
Seasoned in elevating operational efficiency and enhancing customer experiences, I've honed my project management and team leadership skills at Major League Baseball and beyond. Expert in logistics coordination and event execution, I've consistently fostered positive client relationships, achieving significant improvements in guest satisfaction and operational workflows.
Overview
6
6
years of professional experience
Work History
League Operations Coordinator
Major League Baseball
Phoenix, Arizona
01.2023 - Current
- Managed game day staff to ensure smooth operations.
- Coordinated execution of special experiences including National Anthem and honorary first pitches.
- Ensured smooth execution of game logistics through efficient management of guest services and procedural adherence.
- Functioned as liaison between players and stadium.
- Managed communications with Bat vendors for product delivery to MLB players.
- Booked high-profile appearances
- Fostered stronger guest rapport through active engagement during events.
Executive Operations Coordinator
Rally Enterprises
Solana Beach, California
04.2024 - 08.2024
- Supervised daily operations of camp facilities.
- Developed and executed camp activities, ensuring smooth operations and guest satisfaction.
- Arranged staff schedules for MLB Baseball Camps.
- Managed deliveries and inventory for multiple MLB camp sites.
- Created reports highlighting potential partnerships with professional sports for camp expansion.
Game day and Ballpark Operations Intern
Salt River Fields
Scottsdale, Arizona
01.2024 - 04.2024
- Managed 65+ Guest Service Agents per game.
- Executed initiatives to enhance fan experiences.
- Organized briefing sessions and conducted interviews for seasonal staff.
- Worked with MLB coaches on game day logistics
- Assisted with event setup and managed MLB suites during games.
Community Relations and Marketing Coordinator
Suite
Carlsbad, California
04.2022 - 01.2024
- Collaborated with creative team on social media campaign content.
- Managed project timelines and tracked progress of all creative initiatives
- Developed programs to foster community involvement.
- Monitored KPIs across all campaigns.
- Created innovative marketing campaigns.
- Worked efficiently in dynamic startup setting.
Event Coordinator
Orange Country Realty & Investments
Orange County, California
11.2021 - 01.2023
- Planned and executed events for clients including open houses
- Managed all aspects of event planning, budgeting, and on site coordination
- Developed strong relationships with clients and other vendors
- Led comprehensive event logistics management, securing increased client engagements.
Brand Ambassador and Floor Lead
Catch Surf
Encinitas, California
11.2021 - 06.2022
- Enhanced brand visibility.
- Handled order fulfillment across multiple channels.
- Fostered comfortable environment to improve customer satisfaction.
- Allocated projects efficiently.
- Created and arranged product displays.
Surf Camp Director
Moonlight Beach Surf Camps
Encinitas, California
03.2020 - 01.2022
- Taught surf lessons to individuals and groups
- Cultivated an engaging atmosphere for diverse groups.
- Organized various surf camps all year round for children and adults.
- Coordinated schedules and execution of camps
- Oversaw simultaneous camp operations, allocating staff as needed.
- Developed and planned monthly Women's clinics
Customer Experience and Sales Specialist
Patagonia
Cardiff, California
11.2018 - 09.2019
- Enhanced customer satisfaction both in-store and online via Patagonia website.
- Built relationships with clients.
- Executed daily opening and closing tasks to maintain store appearance.
- Facilitated customer orders via phone.
Education
Bachelor of Arts - Psychology
Biola University
La Mirada, California05.2018
Skills
- Logistics Coordination
- Project Management
- Team Leadership
- Customer Service Expertise
- Event Coordination
- Content Development Expertise
- Brand Strategy Development
- Data Analysis Reporting
Timeline
Executive Operations Coordinator
Rally Enterprises
04.2024 - 08.2024
Game day and Ballpark Operations Intern
Salt River Fields
01.2024 - 04.2024
League Operations Coordinator
Major League Baseball
01.2023 - Current
Community Relations and Marketing Coordinator
Suite
04.2022 - 01.2024
Event Coordinator
Orange Country Realty & Investments
11.2021 - 01.2023
Brand Ambassador and Floor Lead
Catch Surf
11.2021 - 06.2022
Surf Camp Director
Moonlight Beach Surf Camps
03.2020 - 01.2022
Customer Experience and Sales Specialist
Patagonia
11.2018 - 09.2019
Bachelor of Arts - Psychology
Biola University
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