Summary
Overview
Work History
Education
Skills
Timeline
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Karleigh Dean

Mint Hill

Summary

Versatile professional with a strong background in both human resources and hospitality. Skilled in recruitment, onboarding, employee relations, and conflict resolution, with proven ability to foster positive workplace culture and support organizational growth. Experienced bartender and server with excellent customer service skills, adept at multitasking in fast-paced environments, managing transactions, and creating welcoming guest experiences. Known for strong interpersonal communication, adaptability, and problem-solving, bringing a people-focused approach to every role.

Overview

6
6
years of professional experience

Work History

Bartender

Bloomin' Brands
11.2024 - 11.2025
  • Crafted innovative cocktails and beverages, enhancing customer experience and satisfaction.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
  • Trained new bartenders on drink preparation techniques and customer service best practices.
  • Managed inventory levels, ordering supplies to minimize waste and ensure product availability.
  • Developed relationships with regular patrons, fostering loyalty through personalized service.

Server

Chili's Bar and Grill
03.2024 - 11.2024
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.

HR REPRESENTATIVE

McDonald's
10.2022 - 03.2024
  • Created an implemented employee onboarding processes including new hire paperwork, orientation materials, and training programs
  • Conducted evaluations with managers regarding disciplinary action, performance issues, and progressive discipline procedures
  • Analyzed HR data to identify trends in turnover rates and other areas of concern
  • Developed policies related to equal employment opportunity, diversity initiatives, harassment prevention, and vacation and leave of absence requests
  • Investigated customer complaints, identified root causes, and implemented corrective actions

CARHOP SERVER

Sonic
02.2021 - 05.2022
  • Took orders and delivered food and beverages to customers to provide quick and convenient customer service
  • Cleaned and maintained drive-in parking lots, picnic areas, and building grounds to provide an attractive environment to customers
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations

GYMNASTICS COACH

Velocity Gymnastics
01.2020 - 01.2021
  • Coached stretching, mobility work, and proper form to help athletes safely build strength
  • Fostered fun-filled atmosphere with class participants while remaining professional and focusing on achievement
  • Arranged and maintained gym equipment, adhering to safety standards
  • Collaborated with coaches, students, and administrators to run a high quality program

Education

Associate of Arts - BUSINESS ADMINISTRATION - FINANCE

Central Piedmont Community College

Skills

  • HR Support
  • Google Suite
  • Report Preparation
  • Organizational Management
  • Data Analysis
  • Employee Retention
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise

Timeline

Bartender

Bloomin' Brands
11.2024 - 11.2025

Server

Chili's Bar and Grill
03.2024 - 11.2024

HR REPRESENTATIVE

McDonald's
10.2022 - 03.2024

CARHOP SERVER

Sonic
02.2021 - 05.2022

GYMNASTICS COACH

Velocity Gymnastics
01.2020 - 01.2021

Associate of Arts - BUSINESS ADMINISTRATION - FINANCE

Central Piedmont Community College

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