Karleigh Schoonmaker
Hyde Park
Summary
Energetic and personable waitress with almost two years of experience in serving and five years of experience with POS, customer service, and sanitary food management. Adept at meeting customer demands by efficiently taking and serving orders, and answering menu questions. Expertise in managing several tables at once with accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Committed to best-in-class dining experiences and maintaining accuracy, efficiency, and professionalism in high-traffic times. Focused waitress with an outstanding history of handling busy restaurants with excellent service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress & Cashier
Kokopelli’s Pizza Corp.,
Poughkeepsie
08.2024 - Current
- Served alcoholic beverages responsibly in accordance with state laws.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables after every meal.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
- Took orders for food and drinks and delivered them to guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions, and recommended specials to increase profits.
Birthday Party Hostess, Cashier, Monitor, Cleaner
Bounce Trampoline Sports
Poughkeepsie
08.2020 - 04.2024
- Proficiently and accurately followed protocols relating to food and sanitation requirements and guidelines.
- Maintained a friendly demeanor when interacting with guests and customers throughout the event.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Trained and supervised junior staff, delegating tasks to ensure efficient operation.
- Adapted quickly to last-minute changes or challenges, maintaining composure under pressure.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate of Science - Biology
Dutchess Community College
Poughkeepsie, NY05-2026
High School Diploma -
Franklin Delano Roosevelt High School
Hyde Park06-2024
Skills
- Customer service and communication
- POS technology expertise
- Food safety compliance
- Multitasking abilities
- Serving proficiency
- High-volume dining experience
- Hospitality service skills
- Adaptability
- Attention to detail
- Team collaboration
- Enthusiastic attitude
- Grace under pressure
- Safe environment maintenance
Languages
English
Native/ Bilingual
Certification
- CPR & AED Certification - American Red Cross 2024
- Narcan Administration Certification - American Red Cross 2024
- First Aid Training - American Red Cross 2024
References
References available upon request.
Timeline
Waitress & Cashier
Kokopelli’s Pizza Corp.,
08.2024 - Current
Birthday Party Hostess, Cashier, Monitor, Cleaner
Bounce Trampoline Sports
08.2020 - 04.2024
Associate of Science - Biology
Dutchess Community College
High School Diploma -
Franklin Delano Roosevelt High School