Karlen Adolfo

• Key contributor to the development of a B2B Account Management sales team, overseeing the implementation of processes, billing systems, and operational procedures, while leading strategic negotiations to secure crucial agreements.
• Negotiated with potential B2B clients and worked closely with larger accounts to understand their needs, implementing tailored sales strategies to convert leads into successful bookings.
• Maintained high standards of customer service by accurately addressing inquiries about pricing, availability, usage, and credit.
• Built and nurtured relationships with B2B clients, delivering exceptional service and addressing inquiries to ensure high levels of satisfaction.
• Managed contact lists and developed strategies for customer engagement and re-engagement, optimizing client relationships and fostering repeat business.
• Expertly managed leads through HubSpot CRM, maintaining accurate customer records and transaction details. Took ownership of deal cycles and contact lists to drive continued business growth.
• Achieved $1.2 million in sales within a 4-month period, demonstrating strong sales skills and effective client relationship management

• Developed and maintained robust relationships with key B2B stakeholders, ensuring high levels of customer satisfaction and retention.
• Analyzed B2B customer needs to provide tailored solutions, enhancing their experience with AltoVita's Customer Success technology.
• Collaborated with Product Development teams to offer feedback based on B2B customer needs and market trends, driving product improvements.
• Conducted comprehensive customer training and onboarding sessions for B2B clients, leading to successful implementation and increased client success.

Senior Customer Success Manager (Dec 2018 - Jun 2021)

• Achieved top sales performance, generating over $11 million in revenue for Zeus Living through strategic B2B management and negotiation.
• Managed a high-value client portfolio, delivering monthly revenue of $350k - $500k by overseeing the full sales cycle.
• Developed multimillion-dollar partnerships with 25+ companies and negotiated with 80+ corporate housing providers.
• Enhanced client relations and tailored solutions to drive new business and align with client objectives.
• Collaborated with Corporate Sales and Customer Success teams to establish SLAs, streamline processes, and drive demand.
• Delivered compelling presentations, consistently exceeded quotas, and led a 9-person offshore team to optimize Inside Sales performance.

• Collaborate with community organizations and stakeholders to identify resources and support for at-risk individuals.
• Collaborate with community organizations and agencies to develop and implement programs aimed at improving the health and well-being of vulnerable populations.
• Provide leadership and supervision to a team of case managers to ensure efficient and effective service delivery.
• Coordinate with local hospitals and healthcare providers to ensure that clients receive appropriate medical care and follow-up treatments.

Guest Relations Specialist (April 2014 - April 2016)

• Managed inbound sales requests and served as the primary contact for large-volume accounts, using a consultative selling approach and negotiation skills to build strong relationships.
• Identified new business opportunities through exploratory calls and reservation requests from individuals and companies.
• Directed the sales process, including negotiating deals, closing opportunities, and delivering exceptional customer service while also identifying upsell and cross-sell opportunities.
• Conducted market research to pinpoint sales opportunities and targeted key markets, fostering positive relationships with customers and business partners.

• Coordinated the move-in process, ensuring a smooth transition for clients into temporary housing.
• Collaborated with the sales team to understand client requirements.
• Primary contact for all San Francisco property buildings, including unit lease renewals and parking lease renewals.