Karlena Pope
Plant City,FL
Summary
Pharmacist of 4 years with 16 years in a wide variety of settings. Committed to continuing education in pharmacy related courses. Proven ability to combine clinical skills, patient care, and vision with collaborative care efforts. Recognized for strong leadership qualities to support and implement patient care initiatives and viable business goals.
Overview
18
18
years of professional experience
Work History
Pharmacist
WellDyneRx
Lakeland, FL
05.2023 - Current
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
- Evaluated appropriateness of medication therapy in accordance with established protocols or guidelines.
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
- Participated in continuing education programs to stay up-to-date on advances in pharmacology.
- Monitored current literature sources to keep informed about new developments in pharmacy practice and the pharmaceutical industry.
- Conducted comprehensive medication reviews to identify, resolve, and prevent medication-related problems.
Pharmacy Manager
Winn Dixie Pharmacy
Riverview, FL
07.2021 - 09.2023
- Oversaw work activities, performance and service quality of pharmacy staff.
- Managed weekly schedules and requests for leave.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Communicated with patients with compassion while keeping medical information private.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Informed patients and patrons about flu, DTaP and HPV vaccines.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Trained individuals in how to use devices to promote optimal medical support.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Supervised team of pharmacy technicians, interns and support staff.
- Trained pharmacy interns and newly hired technicians.
Pharmacist
Winn Dixie Pharmacy
Riverview, FL
09.2020 - 07.2021
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Provided consultations to patients to explain directions for prescription use.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Filled as many as 200 prescriptions every week.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Pharmacy Intern
Winn Dixie Pharmacy
Plant City, FL
06.2019 - 06.2020
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Advised patients regarding proper use of new medications and OTC products.
- Interpreted and processed medication orders under supervision of pharmacist.
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Communicated with patients with compassion while keeping medical information private.
- Delivered personable customer service at pharmacy drop-off and pick-up counters.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Provided blood pressure and blood glucose tests to patients.
- Liaised with insurance companies to mitigate claims issues.
- Administered vaccines to immunize patients against communicable diseases.
- Entered patient's information into computer system and updated existing data.
- Counseled type 2 diabetes patients on medication therapy, nutritional foods and exercise.
- Followed company guidelines for scanning and keying in items.
Pharmacy Technician
Winn Dixie Pharmacy
Plant City, FL
09.2006 - 05.2017
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Received, reviewed, dispensed and labeled over 500 prescriptions daily.
- Requested scripts from doctors and verified insurance and coding.
Education
PharmD - Pharmacy
South College
Knoxville, TN05.2020
Skills
- Excellent communication and interpersonal skills
- Ability to work in a team
- Attention to detail
- Patient advocacy
- Critical thinking
- Administering vaccines
Timeline
Pharmacist
WellDyneRx
05.2023 - Current
Pharmacy Manager
Winn Dixie Pharmacy
07.2021 - 09.2023
Pharmacist
Winn Dixie Pharmacy
09.2020 - 07.2021
Pharmacy Intern
Winn Dixie Pharmacy
06.2019 - 06.2020
Pharmacy Technician
Winn Dixie Pharmacy
09.2006 - 05.2017
PharmD - Pharmacy
South College
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