Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Karlencia L Santerre

Bridgeport,CT

Summary

Experienced in cash handling, customer service, sales, and inventory management with a proven track record of transaction processing in fast-paced retail settings. Utilizing effective communication skills to assist customers and maintain store organization, fostering a positive shopping experience through teamwork and adaptability while resolving conflicts smoothly.

Highly motivated and compassionate PCT eager to contribute to a patient-centered healthcare environment. Strong understanding of laboratory procedures, infection control protocols, and patient safety standards. Proficient in venipuncture, capillary sample technique, and electrode placement. Dedicated to providing a positive patient experience, ensuring accurate and timely blood collection while optimizing signal quality for accurate readings. Seeking a challenging role in a fast-paced clinical setting where attention to detail and commitment to providing high-quality care are highly valued.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

TJX Companies
Bridgeport, Connecticut
03.2025 - Current
  • Maintained clean and organized checkout area for enhanced customer experience.
  • Trained new cashiers on register operations and customer service techniques.
  • Assisted customers with inquiries and provided information on store policies.
  • Resolved customer complaints promptly, maintaining a positive shopping environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.

Volunteer

Mc Arthur High School
02.2024 - 05.2024
  • Helped disabled and autistic children
  • Participated in some activities with those child

CNA

Saint Esprit Hospital
03.2023 - 10.2023
  • Part time Job
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Store Associate

Rois Des Rois Market
01.2023 - 09.2023
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Volunteer

Poujenyo/ Ann Travay Pou Timoun Yo
02.2022 - 04.2023
  • Provided administrative support for a community center.
  • Assisted with grant writing and fundraising for a children's Hospital
  • Helped Children with their mental and physical health
  • Boosted donations to organization by strategizing and executing fundraising events.
  • Improved public safety, participating in community watch programs.
  • Educated young people about strategies for driving discussions and promoting social changes.

Cashier Team Lead

Rois Des Rois Market
01.2022 - 12.2022
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Graduate Certificate - Nursing

Training Direct
Bridgeport, CT
10-2024

High School Diploma -

Mc Arthur High School
Hollywood, FL
06-2024

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Attention to detail
  • Flexible schedule
  • Relationship building
  • CPR first-aid
  • ECG rhythm interpretation
  • Preparing and documenting EKG report
  • Conducting EKG test accurately
  • Active listening
  • Emotional support
  • Stress management

Certification

  • Cardiopulmonary Resuscitation (CPR)
  • EKG Technician Certification (CET)
  • Certified Nursing Assistant (CNA)
  • Patient Care Technician Certification (PCT)
  • Phlebotomy Technician Certification (CPT)

Additional Information

Date of birth
11/17/2006

Gender 

Female

Address 

224 Juddon pl

Bridgeport, Ct

06610

Languages

English
Professional
Spanish
Limited
French
Native/ Bilingual
Creole
Native/ Bilingual

Timeline

Cashier

TJX Companies
03.2025 - Current

Volunteer

Mc Arthur High School
02.2024 - 05.2024

CNA

Saint Esprit Hospital
03.2023 - 10.2023

Store Associate

Rois Des Rois Market
01.2023 - 09.2023

Volunteer

Poujenyo/ Ann Travay Pou Timoun Yo
02.2022 - 04.2023

Cashier Team Lead

Rois Des Rois Market
01.2022 - 12.2022

Graduate Certificate - Nursing

Training Direct

High School Diploma -

Mc Arthur High School

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