Karlene Aguilar
Santa Maria,California
Summary
Energetic and reliable worker, well-trained and excelling in high-end merchandise environments. Decisive worker ready to take on new challenges to help a great company succeed. Proactive, professional, highly skilled in communication and teamwork. Known for having dynamic work ethic and being a team player. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant
Jane of All Trades
09.2022 - Current
- Handled routine responses to telephone and email inquiries on behalf of executive
- Handled confidential and sensitive information with discretion and tact.
- Organized events, seminars, and lectures for department
- Mailed letters, sent emails and memos regarding important announcements and events
- Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations
- Collaborated with other members of admin team to provide seamless support for company
- Organized complex calendars and schedules, resolving scheduling issues
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Bar / Store Manager
Roscoe's Kitchen
10.2022 - 08.2023
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Designed and crafted new featured cocktails for the establishment
- Kept inventory on all products needed to sustain a full working bar
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Identified new opportunities to increase sales and achieve store targets
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Bar Trainer
Hooters
03.2016 - 03.2020
- Collaborated with Hooters to educate new employees on menu and procedural changes
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Maintained optimal inventory levels and kept food costs in line with limitations
- Helped customers select optimal beer, wine and liquor for different meals.
Bartender
Hooters
03.2014 - 03.2020
- Processed over 100 transactions daily using cards, cash, and voucher payment systems, applying any eligible coupons or promotions
- Designed and implemented new cocktails to drive customers interest and sales numbers
- Helped drive average ticket increases of 20% by upselling customers from shelf premium brands
- Maintain tight financial controls with highly accurate daily registers
- Managed up to 50-80 customers per shift while simultaneously assisting 4-7 restaurant servers
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
INTERN
CHICAGO
06.2014 - 08.2014
- Executed projects assigned
- Database input
- Provide assistants in the scheduling department for the staff.
Education
High School Diploma -
STEUBEN METROPOLITAN HIGH SCHOOL
Chicago, IL06.2012
No Degree - Exercise Science
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Goal development
- Task delegation and prioritization
- Serving expertise
- Individual and group instructions
- Accounting and bookkeeping
- Behavior improvements
- Organized
- Direct sales
- Office Management
- Risk mitigation
- Navigation
- Receptive
- MS Word/ Excel
- Social Media management
Certification
- Licensed Insurance Agent/Broker - California Department of Insurance.
Timeline
Bar / Store Manager
Roscoe's Kitchen
10.2022 - 08.2023
Executive Assistant
Jane of All Trades
09.2022 - Current
Bar Trainer
Hooters
03.2016 - 03.2020
INTERN
CHICAGO
06.2014 - 08.2014
Bartender
Hooters
03.2014 - 03.2020
High School Diploma -
STEUBEN METROPOLITAN HIGH SCHOOL
No Degree - Exercise Science
City Colleges of Chicago - Wilbur Wright College