Summary
Overview
Work History
Education
Skills
Timeline
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Karlene Brubaker

Colorado Springs,CO

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Successful Executive with over 12 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

20
20
years of professional experience

Work History

Leadership Team Member

YWAM
03.2020 - Current
  • Built strong relationships with students and staff through positive attitude and attentive response.
  • Mentored and guided students and staff to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored students and staff in reaching objectives aligned with company core values.
  • Assisted with new hire processing and existing training programs.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Established and implemented departmental policies, goals and objectives.
  • Interviewed, recruited and trained new onboarding candidates.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Spearheaded overhaul of company best practices to increase staff retention rates.
  • Worked with colleagues to create prototypes for designs and training materials.

Program Coordinator

YWAM
04.2011 - Current
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Provided ongoing direction and leadership for program operations.
  • Organized and managed program development from conception through successful execution.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed and recommended policies and procedures for evaluating programs.

Senior Hairstylist

Tantress Salon
08.2006 - 03.2011
  • Initiated and engaged clients in conversations as part of personalized service.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
  • Offered input into research, development and implementation of new services to advance professional product lines.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Senior Hairstylist

Hedda Hair
07.2003 - 07.2006
  • Initiated and engaged clients in conversations as part of personalized service.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.

Education

Bachelor of Science - Applied Psychology With Clinical Counseling Focus

Colorado Christian University
Denver, CO
04.2024

No Degree - Cosmetology

Professionals Choice Hair Academy
06.2003

High School Diploma -

Coal City High School
05.2002

Skills

  • Resource Management
  • Project Management
  • Performance Improvement
  • Resource Allocation
  • Employee Relations
  • Sales Development
  • Personnel Management
  • Growth Planning
  • Performance Monitoring
  • Staff Training
  • Non-Profit Management
  • Training and Development

Timeline

Leadership Team Member

YWAM
03.2020 - Current

Program Coordinator

YWAM
04.2011 - Current

Senior Hairstylist

Tantress Salon
08.2006 - 03.2011

Senior Hairstylist

Hedda Hair
07.2003 - 07.2006

Bachelor of Science - Applied Psychology With Clinical Counseling Focus

Colorado Christian University

No Degree - Cosmetology

Professionals Choice Hair Academy

High School Diploma -

Coal City High School

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Karlene Brubaker