Karlene Burris
Raleigh,NC
Summary
Detailed Lead Transportation Security Officer with the proven to maintain composure in high-stress situations. Offering critical thinking skills to quickly respond to security issues. Experienced leading teams of up to 90 security officers.
Overview
22
22
years of professional experience
Work History
Lead Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
11.2012 - Current
- Maintained strong customer service while conducting all screenings
- Supervising the staff and maintain work efficiency through teamwork and problem solving
- Operated x-ray viewing equipment to evaluate contents of carry-on and checked baggage, pulling suspect items aside for further inspection
- Operated scanning equipment to view internal structures of luggage, purses, and other bags to check for prohibited items
- Collaborated with area law enforcement professional to organize safe apprehensions and coordinate investigations.
Group Teacher
FAITH, HOPE & CHARITY COMMUNITY SERVICE
11.2007 - 02.2011
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
- Used classroom observations to create written assessments of student performance
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Maintained documents, files, and records
- Executed regular inventory counts and supply to monitor shrinkage
- Placed orders for new supplies based on established needs and special circumstances.
Baggage Service Agent
G2 SECURE STAFF (American Airlines)
11.2008 - 08.2010
- Updated records when lost, delayed or pilfered bags were found
- Greeted passengers in claim area and helped retrieve luggage
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Daycare Assistant Teacher
FAITH, HOPE & CHARITY COMMUNITY SERVICE
08.2001 - 11.2007
- Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
- Researched and analyzed information into briefing papers, reports and project papers
- Monitored key dates to ensure information is obtained by deadlines
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Bachelor of Science: Communication Design -
New York City College of Technology of The City University of New York
Brooklyn, NYMBA - Marketing
Keller Graduate School of Management DeVry
Naperville, IL12.2012
Skills
- Team leader
- MS Office
- Gathering and preparing reports
- Clerical support and Administrative
- Inputting data and compile reports
- Mentoring New Hires
- Quality Control Guidelines
- New Employee Training
- Time Management
- Training Development
- Customer Service
- Record Keeping
Timeline
Lead Transportation Security Officer
TRANSPORTATION SECURITY ADMINISTRATION
11.2012 - Current
Baggage Service Agent
G2 SECURE STAFF (American Airlines)
11.2008 - 08.2010
Group Teacher
FAITH, HOPE & CHARITY COMMUNITY SERVICE
11.2007 - 02.2011
Daycare Assistant Teacher
FAITH, HOPE & CHARITY COMMUNITY SERVICE
08.2001 - 11.2007
Bachelor of Science: Communication Design -
New York City College of Technology of The City University of New York
MBA - Marketing
Keller Graduate School of Management DeVry