Karlene Christianson
Lynnwood
Summary
Operations Manager with 15 years of experience in boosting productivity through strong team leadership and communication skills. Proven track record in policy implementation and customer relationship management, focused on enhancing loyalty and achieving operational excellence.
Overview
15
15
years of professional experience
Work History
Operations Manager
Pinkabella Cupcakes
Lynnwood
12.2010 - Current
- Supervised daily operations to maximize productivity and maintain quality standards.
- Implemented policies and standard operating procedures to enhance customer service and logistics.
- Monitored processes and team performance, driving improvements in efficiency and customer satisfaction.
- Developed operational procedures to consistently meet quality benchmarks.
- Built lasting relationships with customers over 15 years, fostering loyalty and feedback.
- Facilitated communication among team members, enhancing collaboration and workflow efficiency.
- Oversaw recruitment, training, and development of new staff to strengthen team capabilities.
- Conducted shop inspections to uphold cleanliness, safety, and compliance standards.
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06-1991
Skills
- Process improvement and efficiency optimization
- Policy implementation
- Team leadership
- Quality management
- Customer relationship management
- Problem solving
- Effective communication
- Troubleshooting
- Invoice processing
- Purchasing and procurement
- Employee motivation
- Client relations
References
References available upon request.
Timeline
Operations Manager
Pinkabella Cupcakes
12.2010 - Current
High School Diploma -
Mountlake Terrace High School