Karlene Gander
Salem,OR
Summary
Versatile professional with a proven track record at Labcorp, adept in patient care and database management. Excelled in high-pressure environments, demonstrating exceptional problem-solving abilities and attention to detail. Achieved significant client satisfaction through meticulous contract negotiation and ethical standards. Skilled in multitasking, ensuring efficient and professional service delivery across diverse roles.
Overview
27
27
years of professional experience
Work History
Process Server
Capitol Investigations Co.
10.2022 - Current
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
Lab Asst./Phlebotomist
Labcorp
05.2008 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Realtor
Coldwell Banker Mtn. West
05.1998 - 06.2006
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
Skills
- Strong ethics
- Schedule coordination
- Database management
- Accountability
- HIPAA
- Confidentiality
- Data entry
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Process Server
Capitol Investigations Co.
10.2022 - Current
Lab Asst./Phlebotomist
Labcorp
05.2008 - Current
Realtor
Coldwell Banker Mtn. West
05.1998 - 06.2006
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