Karlenea Davis
Villa Rica,GA
Summary
Highly trained professional with a background in insurance verification. Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with an outgoing, positive demeanor and proven skills in building rapport with clients. Motivated to ensure customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a strong passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Progressive
07.2023 - Current
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Express Claims Associate
Allstate Insurance
06.2022 - 07.2023
- Monitored and managed claim expenses to control costs and maximize profitability.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Mobile Expert
Connectivity Source |T-Mobile Premier Retailer
05.2021 - 06.2022
- Maintained accurate records of sales and customer information.
- Activated both contract and pre-paid wireless phones for 50 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Managed efficient cash register operations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service
Albertsons
01.2020 - 05.2020
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
Life Insurance Agent
American Income Life
09.2017 - 07.2018
- Selling and providing accurate information on life insurance and finding the best plans for my clients.
- Met with customers to provide information about available products and policies.
- Negotiated contracts and terms of sale with potential customers.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Team Leader
Kmart, Sears Holding
01.2015 - 08.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Housekeeping Supervisor
Reflections Cleaning Service
04.2015 - 01.2016
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
Education
Bachelor Of Arts For Teaching - Early Childhood Education
Walden University
Minneapolis, MN12-2026
Certificate - Phlebotomy
Auburn University
08.2016
Associate Of Applied Arts - Early Childhood Education
West Georgia Technical College
05.2012
Skills
- Client Assistance
- Strategic Business Development
- Staff Supervision Expertise
- Telecommunication Expertise
- Administrative Support Experience
- Claims Verification Expertise
- Effective Coordination Abilities
- Effective Document Management
- Customer Insights Collection
- Knowledge of Insurance Terms
- Claims Analysis
- Risk Assessment Expertise
- Experienced with Microsoft Office Suite
- Efficient Data Input
Education
false,true
Timeline
Customer Service Representative
Progressive
07.2023 - Current
Express Claims Associate
Allstate Insurance
06.2022 - 07.2023
Mobile Expert
Connectivity Source |T-Mobile Premier Retailer
05.2021 - 06.2022
Customer Service
Albertsons
01.2020 - 05.2020
Life Insurance Agent
American Income Life
09.2017 - 07.2018
Housekeeping Supervisor
Reflections Cleaning Service
04.2015 - 01.2016
Team Leader
Kmart, Sears Holding
01.2015 - 08.2017
Certificate - Phlebotomy
Auburn University
Associate Of Applied Arts - Early Childhood Education
West Georgia Technical College
Bachelor Of Arts For Teaching - Early Childhood Education
Walden University
Similar Profiles
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
Stevie HallStevie Hall
Managed Repair Representative at ProgressiveManaged Repair Representative at Progressive
Jason SpielmanJason Spielman
Managed Repair Representative at ProgressiveManaged Repair Representative at Progressive
Shellie HunterShellie Hunter
Preschool Director at Go Christian AcademyPreschool Director at Go Christian Academy