KARLENE L. HART

• Manage successful delivery of high priority large-scale infrastructure programs: IP Migration, Firewall Upgrade/Replacement, IAM Compliance Service Enhancement, Cloud Rationalization, Equipment Upgrade or New Service stand up; while navigating nuances of enterprise supported critical film and television assets and distribution of on-demand content and live streaming events to web and mobile devices for Peacock and other video experiences. Effectively managed relationships with Peacock, NBC News, NBC Entertainment, USA Network, Syfy, Bravo, E!, Oxygen, Telemundo, and NBC Sports sub-portfolio to meet enterprise goals.
• Completed Enterprise project intake, prioritization, and high-level requirements gathering for all product lines.
• Hands-on management of efforts to support program of projects, including managing strategic roadmap and improving existing processes.
• Maintained frequent communication with peers and working groups across NBCUniversal to ensure team is delivering what is needed to our portfolio of brands and business units.
• Monitored project progress and all outstanding project concerns, including but not limited to, tracking Jira tickets, timelines, and issues and risks lists and communicate updates to colleagues and management.
• Created project charters, host project kick-offs, create project plans, status docs and financial reports.
• Contributed to defining best practices, processes, and documentation for Program Management team.
• Participated in creation of device hardening techniques and protocols.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Closely collaborated with project members to identify and quickly address problems.

• SPE Content Mastering and Delivery Group, worked as Senior Applications Project Manager / Licensing Program Manager of portfolio of eight Media and Entertainment based Licensing Applications (Java/Oracle) to effectively manage relationships between Business and IT, as well as support day-to-day operations and delivery of IT services.
  • Served as conduit to business users with primary goal of understanding business processes, workflows, and information user requirements.
  • Interacted with stakeholders from various business units, including CMDG, Finance, Information Security and Procurement as well as outside vendors in support of current and future efforts utilizing both Agile and SDLC methods where efficient.
  • Leverage SPE's IT organization, infrastructure and technology capabilities to help deliver maximum business value.
  • Conduct training sessions, including virtual sessions for offices located in New York, Europe, and Asia.
  • Manage UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
  • Demonstrate functionality and coordinate UAT sessions with subject matter experts when appropriate.
  • Establish and maintain relationships with outside vendors to ensure all software/support contracts are renewed according to schedule.
  • Work with Procurement to initiate and monitor requests for vendor purchase orders Serve as liaison between Procurement, Finance and vendors to ensure issues with vendor payments and other requests are resolved expediently.
  • Maintain documentation for supported applications, including backfilling missing information.
  • Ensure that Sony's Global Information Security Policies and other company controls are observed and applied to all applications in portfolio.
  • Respond quickly to vulnerability tests and internal and external audits.
  • Daily Incident Management and follow up on critical issues.
  • Establish and maintain clear escalation procedures so that problems and issues resolved timely
  • Facilitate resolution of any issues which might arise.
  • Provide VIP support in conjunction with and on behalf of Global Service (Help) Desk.
  • Seek opportunities to drive efficiencies within team including optimizing internal procedures, workflows, and/or streamlining communication/hand offs between team members.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.

• Collaborated with Delivery Lead to innovate business processes and customize existing 125 web-based applications (.Net/ SQL DB) enabling seamless transitions of client IT Operations and enhancements to HP.
• Identified and recommended key to-be process changes which ensured seamless transition to utilization of newly deployed Remedy software that tracked requests to defined service level agreements and furnished metrics on overall application team activity and productivity within ITIL practice.
• Defined product vision, project charter and IT strategy product roadmap, while highlighting end to end dependencies, integrations and success metrics.
• Spearheaded knowledge transfer of key applications to offshore team, worked with offshore team to validate System Documentation for each application under three-month deadline while maintaining oversight of day-to-day operations.

• Prioritized and managed 125 web-based applications (.Net / SQL DB) with 3 project managers to lead (up to 3 pp) team for product management, development, and launch of customer-facing software, & presented business case to steering committee justification for each initiative.
• Deployed enhancements to film and television licensing application, enabled $20M increase in revenue with first year of implementation.
• Directed Business Process Improvement Initiative within Universal Latin Entertainment to document existing processes, uncover inefficiencies, and develop strategies for improvement resulting in elimination of ‘duplicate code instances' that increased total cost of ownership.
• Identified Marketing Supply Chain Stakeholder interactions/problems (via Insertion order creation and reconciliation process), and proposed efficiencies through excel prototypes.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Offered expertise to business continuity planners to guide, support and lead strategy development.
• Liaised with Internal Management and sales team to better serve customer needs and recommend appropriate solutions to refine ACH protocols.

• Oversaw film supply chain and supported master data management & home entertainment product management, while tracking batch QA testing, asset management, marketing material creation and supplier distribution to stringent release window.