Karlene Ryan
Covington,GA
Summary
A professional with over fifteen years’ experience and proven managerial skills to manage and provide operational coordination within a healthcare facility. Organized, developed, and implemented data collection systems as a means of maximizing performance improvement, productivity, and efficiency. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Sr. Business Manager
EMORY UNIVERSITY ORTHOPAEDICS AND SPINE HOSPITAL
09.2022 - 05.2024
- Develop, implement, evaluate, and monitor budgets, accounts, policies and procedures relating to operational activities in the areas of finance, facilities management and research for a department, division, or school
- Monthly presentation on Financial Performance at the Operations Council Meeting
- Work with administration and/or management to plan and develop departmental budget requirements
- Administer and monitor capital equipment, operations, and personnel budgets; review prior budget expenses, investigating variances, and take corrective action as necessary
- Make budget recommendations to departmental managers, balance accounts, research and analyze causes of account deficits and resolve problems
- Prepare journal entries for accruals, fiscal year audit schedules, clears accounts, and depreciates assets to produce financial reports
- Negotiate new and renewal service contracts and ensure that service contracts meet the organization's requirements
- Participate in developing departmental goals and objectives
- Meet with other staff members to discuss progress and to develop future courses of action
- Administer departmental policies, procedures, and related forms in accordance with state, federal, and organizational guidelines
- Provide on-going feedback to department managers based on departmental performance
- Assist in planning, implementing, and evaluating a variety of activities or special projects that affect the department's, school's, or division's operations
- Collect, organize, and analyze data to generate and provide accurate and complete reports for management.
Associate Director
NYC Health + Hospitals| Woodhull
06.2014 - 08.2022
- Managed day to day operations of Dental, GI & Rehab by ensuring that clerical staff performed pre-work prior to patients’ arrival
- Collaborated with Chief, Directors, Providers, Nursing and Administration to promote the departmental goals
- Provided daily supervision to the clerical staff, Assistant Coordinating Manager, Coordinating Manager and Dental Assistant Supervisor
- Optimized provider template to increase productivity and utilization
- Ensured that visits were opened and closed in EPIC to maximize reimbursement
- Managed all work queues in EPIC (referral, registration errors, claims) for Dental/GI/Rehab
- Monitored cycle time and set measures to improve patient experience
- Updated DMS Board to reflect current staffing, measures and goals set by the department
- Maintained systems to monitor levels of supplies needed, equipment repairs, routine maintenance, or upgrades in the practice
- Enrolled staff for mandatory training and in-service education
- Oversee performance improvement activities related to the Practices with a focus on Patient Experience
- Prepared reports for Operations Meeting such as # Patients Seen, No Show Rate, Patient Satisfaction (Complaints & Compliments)
- Facilitated team meetings and attended management staff meetings
- Addressed patient flow issues and other complaints
- Liaison with other team leaders (Chief of Services, ADNs, Head Nurse, other Practice Managers, ED)
- Liaison with ancillary services including BioMed, LAB, Environmental, Pharmacy, Purchasing and Receiving
- Represented Dental/GI/Rehab Practices in Ambulatory Care leadership meetings
- Prepared operating plans and procedures
- Participated in various workgroups and committees, such as Patient Experience, Staff Engagement and MyChart
- Conducted morning huddles to inform staff of the operational dynamics of the day
- Represented Ambulatory Care at functions/programs on behalf of the Sr
- AD or AED of Ambulatory Care
- Compiled and submitted reports for the Dental Tissue Review Audit
- Reviewed OTPS budget from Finance to monitor expenditure
- Conducted weekly chart reviews in EPIC to ensure compliance with Quality Management protocol
- Effectively monitored patient safety and infection control measures
- Participated in special projects and quality improvement initiatives.
Associate Director - Surgical Subspecialty Practice
NYC Health + Hospitals | Jacobi
10.2013 - 05.2014
- Managed the operational oversight of Jacobi’s Surgical Subspecialty Services
- Delineated authority, functional responsibility, and lines of communication for managerial and non-managerial employees
- Oversee the overall operational and clinical business plan development
- Coordinated inter and intra hospital services and delivery of services
- Hired staff as needed to ensure optimum staffing
- Compiled data for budget preparation, operating and statistical reports.
Assistant Director – Dental, Medicine, OB/GYN, Ophthalmology, Pediatrics
NYC HEALTH + HOSPITALS | MORRISANIA
05.2008 - 09.2013
- Managed the operational responsibilities of various departments
- Qualified and enrolled patients for the Healthy Living Partnership Program (Cancer Screening) in OB/GYN
- Conducted quarterly meetings to in-service the front-line Staff
- Compiled statistical data for closed visits daily
- Closed visits to provide maximum reimbursement
- Analyzed patient flow to increase efficiency and enhance provider productivity
- Compiled reminder call stats and monitored the no show rate
- Attended operational meetings and reported on clinic issues
- Oversee the efficient utilization of DENTRIX for billing
- Monitored and evaluated compliance with annual OHS, Evaluations and Mandatory In-Service for staff
- Directly supervised the Assistant Coordinating Managers for Medicine and Pediatrics
- Directly supervised the clerks for Medicine, OB/GYN, Dental, Eye, Lab, and Webster (Off–Site Peds Clinic)
- Completed Statistics and Cycle Time
- In-service staff on new policies and procedures
- Implemented Managed Care protocols and procedures throughout all services
- Liaison between the departments: Head Nurse, Chief of Service and Administration
- Collaborated with community agencies to improve and increase resources for patients
- Other duties as assigned by the Sr
- Associate Director.
Education
Master of Public Administration -
LIU BROOKLYN
Brooklyn, NY05.2019
Bachelor of Business Administration - Finance
BARUCH COLLEGE
New York, NYSkills
- Ethics and Compliance
- Operations Management
- Staff Scheduling
- Administrative Management
- Customer Service
- Decision-Making
- Coaching and Mentoring
- Data Collection
- Documentation And Reporting
- Hiring and Terminations
- Budget Planning
- Vendor relationships
Accomplishments
LIU Brooklyn Dean's List - MPA Program
* Most Outstanding Student
* Excellence in Public Administartion
Affiliations
- American College of Healthcare Executives
- Phi Kappa Phi
- Pi Alpha Alpha
Timeline
Sr. Business Manager
EMORY UNIVERSITY ORTHOPAEDICS AND SPINE HOSPITAL
09.2022 - 05.2024
Associate Director
NYC Health + Hospitals| Woodhull
06.2014 - 08.2022
Associate Director - Surgical Subspecialty Practice
NYC Health + Hospitals | Jacobi
10.2013 - 05.2014
Assistant Director – Dental, Medicine, OB/GYN, Ophthalmology, Pediatrics
NYC HEALTH + HOSPITALS | MORRISANIA
05.2008 - 09.2013
Master of Public Administration -
LIU BROOKLYN
Bachelor of Business Administration - Finance
BARUCH COLLEGE
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