Karles Goldman

The Harkins Theatres management role consisted of the following responsibilities. Training has been provided with plenty of opportunities to learn and develop new skills and implement new ideas to improve business operations.

• Communication with the corporate office for updated information, supply distributors ensuring product meets business demands, and customer service inquiries and concerns via email, phone call, and in person.
• Providing exceptional customer service during each interaction for effective resolution and accommodation to ensure customer satisfaction.
• Money management ranging from maintaining accurate records of operations and sales daily and retention, POS management ensuring acceptable cash values for business requirements, and safe cash handling and accurate practices
• Maintaining accurate inventory records with routine stock review and documentation. Including training effective staff practices to minimize possible variances during handling and sales.
• Creating schedules with purposeful flow for a variety of applications including employee scheduling and training, product rotation, and company events and promotions.

Ross introduced multiple opportunities to learn and practice to hone new skills. Those opportunities included these expected responsibilities. With training provided Ross preference daily practice to improve efficiency and creative goal planning.

• Maintaining a visible presence at entrances and exits to create a friendly and welcoming environment that is safe for associates and customers. In addition too mitigate store theft by walking the sales floor observing for theft indicators and addressing accordingly.
• Maintaining a clean and organized sales floor. Providing the associates with the tools and practices needed for success.
• Unloading shipments of sales items and ensuring accurate records of inventory day to day. In addition to creating efficient planning to process and set all items to the sales floor.
• Record the achievements and progress of each day and create new goals and plan for the following shift assignments.