KARLESHA ABNEY

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.

Assisted call-in customers with questions and questions concerning dental benefits look up dental code prices.

• Paid attention to detail while completing assignments.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

• Created medical records and entered new patient data.
• Performed preliminary assessments, such as measuring weight, temperature, and blood pressure, and meticulously documented the results.
• Gathered information about the client's medical history, including medications, symptoms, and allergies.
• Did clerical work like word processing, data entry, phone answering, and filing.
• Completed all of the required laboratory tests.
• Took blood glucose readings and kept track of them.
• Scheduled new and existing patients' appointments.
• Exam rooms and medical equipment were sanitized, restocked, and organized by me.

• Customers were educated on billing, payment processing, and customer service policies and procedures.
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction %.
• Created and updated patient profiles to include current information such as medications and insurance information in [System].
• Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.

• Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
• Gathered histories, vitals, and current complaints through patient interviews.
• Prepared blood, tissue, and other laboratory specimens for testing in the lab.
• Did vitals and glucose testing, as well as assisting with injections and urinalysis.

• Restocked various stations, including the buffet, salad bar, and service areas, after organizing, arranging, and restocking them.
• Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
• Used culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
• Learned [bakery] and [fry cook] work tasks in order to provide skilled backup for a variety of roles.