KARLESHA S. HINES
Lawrenceville,Virginia
Summary
Driven and compassionate Mental Health Professional with 17-years background experience in mental health to include trauma informed practices, identifying at risk children ages 0 to 17 years of age working with children and families with disabilities, while applying evidence-based practices to positively impact clients, consumers, students and/or families.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Coordinator
Infant And Toddler Connection
Chesterfield,VA
02.2022 - Current
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Prepared IFSP's listened to and assisted parents with goals to provide the right help to meet child's present needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Health/Disability Coordinator/Head Start
The Improvement Association
Emporia, VA
08.2014 - 02.2022
- Responsible for planning, coordinating, and implementing a comprehensive health services program to include a broad range of medical, dental, nutritional and mental health services for Head Start children; to include but not limited to development and implementation of case management plans for Head Start students and families.
- Coordinated meetings and activities of the Health Services Advisory Committee;
- Maintained and monitored contracts with health care and mental health care providers to ensure children's needs are addressed;
- Assisted in monitoring children in the classrooms and referring those needing mental health services with parental consent.
- Assisted in the establishment and implementation of policies and procedures to respond to medical,dental, nutritional mental health and safety/ emergencies, and ensure all staff are familiar with and trained on such policies.
- Supervised Health and Disability Specialist
- Coordination of IFSP and IEP meetings for enrolled children that have suspected disabilities.
- Coordinated with the school systems to implement 45 day screenings with SLP's and Head Start teachers.
- Conducted hearing and vision screenings and scheduled mental health observations for all students within the 45 day timeline.
- Establish, implement, and revise policies and procedures to respond to medical, dental, mental health, nutrition and emergency preparedness plans, and ensure all staff are familiar with and trained on such policies.
- Meet with teachers and Education Coordinator to ensure that all therapeutic and educational goals established in the children's IEPs are being addressed and met
- Input data into Child's Plus on an ongoing basis.
- Developed partnerships with community organizations to expand services and referrals.
Clinical Specialist
Turning Point Youth & Family Services
03.2021 - 09.2021
- Provide intensive in-home, crisis-oriented counseling and case management to youths and their families.
- Prepared reports and updated required documentation.
- Provide individual and family counseling that helps stabilize emotional and behavioral problems to include issues such as anger management, impulse control, aggressive behavior, trauma, and anxiety.
- Worked with clients to foster the development of new improved coping, problem solving, and communication skills, case management, etc.
- Participated in clinical supervision sessions bi-weekly and team supervision monthly.
- Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.
Behavioral Support Specialist
Southside Community Service Board
06.2013 - 08.2014
- Provided assistance for adults with disabilities and mental illness in the rehabilitation and enhancement of skills needed to live in the community.
- Provided structure service such as life skills, independent living skills, anger management skills, integration skills, and over all symptom management.
- Assessed consumer needs and preferences is used to develop individualized plans.
- Provided client and family education for the people being served.
Residential Counselor
Jackson Feild Homes Medicaid C Provider
08.2010 - 01.2014
- Responsible for resident-driven goals as assigned on treatment and service plans.
- Provided services in locked and unlocked capacities for at-risk children.
- Supervised cottage site; along with, provided environmental order and safety, for all residents and colleagues
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Therapeutic Intervention Instructor
Jackson Feild Homes
07.2009 - 12.2012
- Rendered therapeutic practices and training techniques to staff for optimal support with residential restraints and verbal de-escalation.
- Instructed with precision and accuracy the requirements of Therapeutic Crisis Intervention as designated by Cornel University.
Residential Counselor
Jackson Feild Homes
10.2004 - 08.2010
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Responsible for carrying out resident-driven goals as assigned on treatment and service plans.
- Provided individual and group guidance services to teenaged residents to assist in the integration into campus life.
- Supervised cottage site, along with the environment to maintain order and safety for all residents;
- Interviewed resident(s) to assess the need of further counseling. Write daily progress notes to indicate what each resident has faced as a challenge or success on a given day.
- Taught staff how to administer and grade the Daniel Institute instrument; facilitate independent living groups and completed NEO training for group home programs.
- Alternated services as an activity coordinator in Darden and Marshall cottage.
- Supported residents in coping with emotions and fears through one-on-one sessions.
Assistant Store Manager
Dollar General
Lawrenceville, VA
02.2004 - 07.2006
- Calculated purchases made by customers; provided customer service while settling customers' disputes, complaints, etc.
- Coordinated schedules to accommodate tasks as assigned by upper management;
- Assisted in the markdown of merchandise.
- Patrolled areas of the store for quality control.
- Implemented and followed company policies and procedures
- Managed employee performance, corrected problems and increased efficiency to maintain productivity.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Performed wide-ranging administrative, financial and service-related functions.
Substitute Teacher
Brunswick County Public Schools
Lawrenceville, VA
10.2003 - 06.2004
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Substituted throughout Brunswick County Public Schools
- Maintained classroom management and safety for school-aged children.
3rd Shift Part Time Certified Nursing Assistant
Community Memorial Health Center Annex
South Hill, VA
10.2003 - 02.2004
- Protected patient privacy and maintain confidentiality
- Provided total or partial assistance with ADL's for client (hygiene and oral hygiene, nail care, shaving, hair care, etc.)
- Provided toilet assistance including but not limited to, emptying catheter bags and bed pans;
- Provided minor housekeeping services to the areas frequented by patient;
- Maintained logs and records of vital signs as directed by care plan;
- Assisted patient in nutritional needs and be mindful of any medical conditions that require certain restrictions during meal preparation;
- Monitored and documented patient's food and fluid intake and output as instructed by care plan.
Customer Service Manager
Walmart
Emporia, VA
11.1999 - 03.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Direct Care Worker
Southside Virginia Training Center
Dinwiddie, VA
01.2003 - 10.2003
- Assisted in the overall incorporation of residential living, including the social, mental, physical and educational well-being of residents.
- Approached residents in a consistent, yet, authentic manner to affirm the feelings and emotions of residents during a crisis.
- Conferred with adjacent direst staff, counselors and residents as warranted for the systematic operation of the facility.
- Assisted lead direct staff with behavioral modification strategies and intervention techniques for dealing with inappropriate behaviors.
- Taught socially acceptable behaviors designed to promote educational, physical and social development of residents.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
Education
High School Diploma - N/A
Brunswick Senior High School
Associates of Applied Science - Human Services
Southside Virginia Community College
Bachelor of Science - Human Services
Bluefield College
Master of Arts - Human Services Trauma And Crisis Counseling
Regent University
05.2023
Skills
- Effective communication skills
- Team leadership
- Time Management skills
- Active/Empathetic listening
- Self- starter/motivated
- Records management
- Case management proficiency
- Crisis Intervention
- Building rapport
Certification
- Trauma Informed Trainer - March 2020- present
- Licensed - Trainee for Qualified Mental Health Professional A/C - Feb.25,2021- Feb. 28, 2026
- First Aid and CPR Instructor, American Red Cross - Jan. 2022-current
References
Kimberly Boose- Infant and Toddler Connection
Service Supervisor
Boosek@chesterfield.gov
804-717-6764
Shikee Franklin
Early Head Start/Head Start Director
Shikee.franklin@hrcapinc.org
757-788-4067
Regina Parham
Regina M. Parham, LPC-R
Ginap497@gmail.com
(804)721-5492
Timeline
Service Coordinator
Infant And Toddler Connection
02.2022 - Current
Clinical Specialist
Turning Point Youth & Family Services
03.2021 - 09.2021
Health/Disability Coordinator/Head Start
The Improvement Association
08.2014 - 02.2022
Behavioral Support Specialist
Southside Community Service Board
06.2013 - 08.2014
Residential Counselor
Jackson Feild Homes Medicaid C Provider
08.2010 - 01.2014
Therapeutic Intervention Instructor
Jackson Feild Homes
07.2009 - 12.2012
Residential Counselor
Jackson Feild Homes
10.2004 - 08.2010
Assistant Store Manager
Dollar General
02.2004 - 07.2006
Substitute Teacher
Brunswick County Public Schools
10.2003 - 06.2004
3rd Shift Part Time Certified Nursing Assistant
Community Memorial Health Center Annex
10.2003 - 02.2004
Direct Care Worker
Southside Virginia Training Center
01.2003 - 10.2003
Customer Service Manager
Walmart
11.1999 - 03.2003
High School Diploma - N/A
Brunswick Senior High School
Associates of Applied Science - Human Services
Southside Virginia Community College
Bachelor of Science - Human Services
Bluefield College
Master of Arts - Human Services Trauma And Crisis Counseling
Regent University
- Trauma Informed Trainer - March 2020- present
- Licensed - Trainee for Qualified Mental Health Professional A/C - Feb.25,2021- Feb. 28, 2026
- First Aid and CPR Instructor, American Red Cross - Jan. 2022-current
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