Karleshia Batten
Fort Lauderdale,FL
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tabanero Hot Sauce Picker Packers
EmpHire Staffing
01.2023 - 05.2025
- Operated material handling equipment to efficiently move and organize inventory.
- Conducted quality checks to ensure accuracy of picked orders and minimize discrepancies.
- Collaborated with team members to optimize picking processes and enhance workflow efficiency.
- Trained new staff on safety protocols and operational procedures within the warehouse environment.
- Implemented improvements in order retrieval strategies, reducing time spent on picking tasks.
Healthcare Customer Service Representative
Nations Benefits
06.2023 - 01.2024
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Verified demographics and insurance information to register patients in computer system.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Crew Team Member
Dunkin' Donuts
01.2017 - 06.2023
- Greeted customers in a friendly manner upon entering the store.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Performed store opening and closing procedures as directed by management team.
- Replenished inventory levels when necessary.
- Monitored expiration dates of food products.
- Drove team success by quickly completing assigned tasks.
- Uphold high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Fanatics
EmpHire Staffing
07.2012 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Associate of Science - Cosmetology
Florida College of Natural Health
Pompano Beach, FL09.2011
Skills
- Communication skills
- Medical Records
- Computer literacy
- Patient Registration
- Patient Outreach And Follow-Up
- Customer Service Excellence
- Insurance Collaboration
- Patient Documentation
- Hospitality
- Microsoft Word
- Computer skills
- Customer service
- Cash handling
- Microsoft Excel
- Front desk
- Typing
- Medical office experience
Timeline
Healthcare Customer Service Representative
Nations Benefits
06.2023 - 01.2024
Tabanero Hot Sauce Picker Packers
EmpHire Staffing
01.2023 - 05.2025
Crew Team Member
Dunkin' Donuts
01.2017 - 06.2023
Fanatics
EmpHire Staffing
07.2012 - 07.2013
Associate of Science - Cosmetology
Florida College of Natural Health
Certification
Driver's License
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