Karlethra Mingo
Mobile,AL
Summary
Experienced with diagnostic procedures, including equipment calibration and test execution. Utilizes comprehensive analytical skills to interpret diagnostic results accurately and provide technical support. Knowledge of industry-standard diagnostic tools and techniques, ensuring reliable and efficient testing outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Diagnostic Technician II
Infirmary Health
Mobile
04.2021 - Current
- Design and execute laboratory testing according to standard procedures, make observations, and interpret findings.
- Specializing in Chemistry, Hematology, and Microbiology.
- Developed strong relationships with colleagues across departments, fostering a collaborative atmosphere conducive to high-quality patient care.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with healthcare staff to streamline diagnostic processes and improve patient outcomes.
- Collaborated with healthcare teams to resolve technical issues promptly, minimizing downtime in patient services.
- Conducted thorough diagnostics on medical equipment to ensure optimal functionality and patient safety.
Laboratory Technician II
Alabama Medical Group
Mobile, AL
06.2019 - 04.2021
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Operated laboratory equipment, maintaining accuracy and efficiency in sample analysis.
- Verified proper storage and transportation of specimens to laboratories.
- Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed multiple high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Enhanced patient care by conducting thorough diagnostic tests and providing accurate results.
Power Equipment Operator
Walmart Distribution Center
Irvington, AL
07.2018 - 06.2019
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Conducted regular inspections of dock equipment, identifying maintenance needs before they became critical issues.
- Collaborated with maintenance teams to ensure docks were properly maintained and repaired as needed, preventing downtime or safety hazards due to equipment failure.
- Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
Medical Lab Assistant
Mobile Adult Care
Mobile, AL
08.2012 - 06.2019
- Preparation for biological specimens such as blood, urine, stool, and tissues
- Maintains calibration, quality assurance, trouble shooting maintenance and testing sterile equipment.
- Assisted in training and onboarding of new staff members, sharing knowledge and expertise to help them become proficient in their roles more quickly.
- Advanced professional growth by attending seminars and training sessions on emerging laboratory techniques and technologies.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Took copayments and compiled daily financial records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted routine laboratory tests to ensure accurate patient diagnosis and treatment.
- Assisted in specimen collection, handling, and processing for various medical analyses.
Account Executive
Fidelity Reserve/ PDL Assistance
Mobile, AL
06.2011 - 08.2012
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Designed program and maintenance plans to monitor product inventories.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created annual operations plan to guide debt client activity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Murphy High School
Mobile, AL05-2011
Associate of Science -
Fortis College
Mobile, AL12-2013
Associate of Applied Science - Medical Laboratory Technician
Coastal Alabama Community College
Atmore, AL05-2027
Skills
- Integrity
- Dependability
- Adaptability
- Quality Assurance
- Financial Accountability
- Problem Solving
- Results Analysis
- Inbound Call Management
- Electrical diagnostics
- System testing
Accomplishments
Proud member of Phi Theta Kappa National Honors Society
Certification
- Associates in Occupational Science
- CPR/First Aid Certification
- Medical Assistant Certification
- Phlebotomy Certification
- MLA Certification
- Roche Analyzer Certification
- Beckman Coulter Analyzer Certification
Timeline
Diagnostic Technician II
Infirmary Health
04.2021 - Current
Laboratory Technician II
Alabama Medical Group
06.2019 - 04.2021
Power Equipment Operator
Walmart Distribution Center
07.2018 - 06.2019
Medical Lab Assistant
Mobile Adult Care
08.2012 - 06.2019
Account Executive
Fidelity Reserve/ PDL Assistance
06.2011 - 08.2012
High School Diploma -
Murphy High School
Associate of Science -
Fortis College
Associate of Applied Science - Medical Laboratory Technician
Coastal Alabama Community College
Skills
- Phlebotomy & specimen collection
- Specimen processing & handling
- Hematology analysis (Sysmex)
- Clinical chemistry testing (Roche and Beckman Coulter Analyzers)
- Urinalysis (iChem Velocity)
- Quality control (QC) & quality assurance (QA)
- Laboratory safety & infection control (OSHA compliance)
- Use of laboratory instrumentation (analyzers, centrifuges, microscopes)