Mircosoft Word
Karletta Aliu
Lewisville,TX
Work Preference
Summary
Dynamic retail professional with a proven track record at Condom Sensation, excelling in customer service and problem-solving. Enhanced customer loyalty through effective engagement and efficient cash handling. Recognized for fostering strong relationships and delivering tailored product recommendations, driving repeat business and satisfaction. Committed to creating positive shopping experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
1
1
Certificate
Work History
Retail Sales Associate
Condom Sensation
08.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Texas Work Advisor II
Health and Human Services Commission, HHSC
03.2019 - 10.2025
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Supported vulnerable population by coordinating resources and providing administrative support
Community Living Trainer
Starkey, Inc
2013 - 02.2019
- Increased resident satisfaction with community activities through personalized engagement strategies.
- Supported individuals in achieving their personal goals through consistent motivation and encouragement.
- Supported individuals through transitions into new environments or stages of life by providing emotional support and practical assistance during times of change.
- Facilitated effective communication between residents, families, and staff members to maintain transparency in all aspects of care.
- Acted as a liaison between residents and their support networks, including family members, caseworkers, and healthcare providers.
- Implemented crisis intervention strategies when necessary, ensuring the safety and well-being of all residents involved.
- Served as an advocate for individuals with disabilities within the community, promoting awareness of their rights and abilities.
- Maintained accurate documentation of resident progress and incidents to ensure proper record-keeping practices were followed.
- Created opportunities for socialization and connection, organizing group outings and events within the community.
- Enhanced community integration by developing tailored support plans for each individual.
- Assisted in conducting needs assessments to identify key areas of service needs.
Education
Associate of Applied Science - Criminal Justice
Hutchinson Community College
Hutchinson, KS08-2013
Associate of Applied Science - Medical Assistant
National American University
Wichita, KS08-2013
High School Diploma -
Southeast High
Wichita, KS05-1992
Skills
- Customer service
- Problem-solving
- Customer engagement
- Teamwork
- Cash handling
- Teamwork and collaboration
- Store opening and closing
- Retail sales
- Stocking and receiving
- Professional appearance
- Cash register operation
- Phone etiquette
- Conflict resolution
- Product demonstrations
Certification
- CDL License - Expires 5/19/29
Timeline
Retail Sales Associate
Condom Sensation
08.2021 - Current
Texas Work Advisor II
Health and Human Services Commission, HHSC
03.2019 - 10.2025
Community Living Trainer
Starkey, Inc
2013 - 02.2019
Associate of Applied Science - Criminal Justice
Hutchinson Community College
Associate of Applied Science - Medical Assistant
National American University
High School Diploma -
Southeast High
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
10 Key
Typing 35 WPM
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Gardening
Entrepreneur
Traveling
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins