Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Karletta McCoy

Dallas,TX

Summary

Dedicated employee I bring a strong mix of effective time management and customer service excellence. Skilled in reservations and team collaboration, I've significantly improved efficiency and atmosphere, demonstrating a detail-oriented approach and multitasking proficiency while providing excellent customer service.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Host/Server

Levy Restaurants


  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Facilitated communication between kitchen and front-of-house to streamline service.
  • Managed reservations to optimize seating and minimize wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Cashier

American Airlines Center
02.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Host

House of Blues
01.2019 - 03.2021
  • Implemented feedback mechanisms to continuously improve service quality.
  • Facilitated communication between kitchen and front-of-house to streamline service.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Managed reservations to optimize seating and minimize wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Cashier Team Lead

Costco
09.2011 - 07.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.

Education

Diploma -

David W Carter
Dallas, TX

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Reservations
  • Seating arrangements
  • Up-selling techniques
  • Guest complaint resolution
  • Food safety

Certification

Alcohol/TABC

Food Handler

Timeline

Cashier

American Airlines Center
02.2019 - Current

Host

House of Blues
01.2019 - 03.2021

Cashier Team Lead

Costco
09.2011 - 07.2016

Host/Server

Levy Restaurants

Diploma -

David W Carter

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Karletta McCoy