Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Volunteer experience
Timeline
Generic

Karley Aussant

Ludlow,MA

Summary

I am a hardworking person who loves to help people to make sure they are the happiest they can be when I am helping them out. For about three years I have always had two jobs and at times I had three. I am determined to make others feel safe and heard so they get the best care possible that they need. I have good communication skills, problem solving skills, and working under pressure. I have great customer service and I am able to interact with people to make them pleased with their visit at whichever job it may be. I get along with all of my coworkers and bosses. It is important to me to have a good relationship with those people to make the workplace a better environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Bigy
Wilbraham, MA
05.2021 - Current

I currently run the front end of the store but I am trained in many different things. I am able to cashier, be in the self-checkout area, be in the courtesy booth and also be a head cashier. As a customer service specialist our goal is to provide the best care possible to the people in the store to make sure they are satisfied with their visit at the store. We also have to make sure our employees are taking care of and get what they need while they are at work. Many different things get thrown at you in this workplace and you have to be able to react quick to make sure everything is taken care of.

Waitress

Villa Rose
Ludlow, MA
04.2021 - Current

I started off as a hostess at Villa Rose. I would sit people at their tables and inform their waitresses that they had a table. I would clean tables, fold napkins, wipe glass and silverware. After three years of being a hostess I moved up to waitressing. I am able to handle a decent amount of tables while providing the best service possible for my customers. I like to engage in conversations with my customers to make their experience better! I always provide an answer when asked a question by a table to ensure that they know what they will be eating and what comes with it.

Education

Bachelor of Science - Nursing

Westfield State University
Westfield, MA
05-2026

Skills

  • Customer Retention
  • Complaint resolution
  • Good communication skills
  • Customer Relationship Management (CRM)
  • De-Escalation Techniques
  • Telephone Etiquette
  • Complaint Handling
  • Problem Resolution
  • Customer Service

Affiliations

  • Played soccer all throughout high school and for the first two years of college
  • Received many awards for soccer like defensive player of the year twice, all western-mass, all state and MVP my senior year

Accomplishments

  • I received a pin to be in the National Honor Society my junior year of high school in 2021
  • I was the captain of my soccer team my senior year in 2022

Certification

  • CPR certified in BLS

Volunteer experience

  • In November of 2021, I shadowed a pediatric physician assistant for 16 hours to get a feel of what the environment was like. During this time COVID was still a huge factor and we were constantly running different tests and seeing patients that were extremely sick. I was able to use the machines to run the tests for COVID, the flu and strep. I was also able to listen to breathe sounds and looking into the patients eyes, ears and nose.
  • In September of 2023 to December of 2023 I was a student nurse at Linda Manor which is a assisted living facility in Leeds MA. I was able to learn patient care and be able to connect with a patient. I would give bed baths, showers, help pass out breakfast and lunch and even feed patient who were unable to. I changed colostomy bags, measure urine output, help get patients from their bed to the bathroom if needed. I was able to pass meds to patients once I passed a test at school and has supervision from both my clinical instructor and the med nurse that was there in the mornings.

Timeline

Customer Service Specialist

Bigy
05.2021 - Current

Waitress

Villa Rose
04.2021 - Current

Bachelor of Science - Nursing

Westfield State University
Karley Aussant