Karley Brigman
New Port Richey,FL
Summary
Dedicated lead medical phone receptionist with a strong track record in providing exceptional customer service and efficiently managing high call volumes. Skilled in accurately documenting patient information and scheduling appointments to ensure smooth operations and patient satisfaction. Experienced in leadership, I have successfully created and implemented a training program that has contributed to the hiring, training, and improvement of our team. In addition to my medical background, I have a proven record in hospitality with expertise in hosting, scheduling, leadership, and operational management. Known for delivering exceptional customer service, optimizing restaurant efficiency, and mentoring teams. Proficient in Microsoft Office, I excel in communication, problem-solving, and leadership.
Overview
4
4
years of professional experience
Work History
Lead Phone Receptionist
Florida Joint Care Institute
01.2024 - Current
- Promoted to lead phone receptionist within six months of employment, I successfully managed a three-person call center and took responsibility for hiring and training all departmental staff.
- I consistently answered incoming calls efficiently, directing them to the appropriate parties and ensuring that missed calls were returned, all while upholding exemplary customer service standards.
My strong communication and organizational skills contributed to the seamless and professional operation of phone services. - I possess proficiency in operating multi-line phone systems and utilizing various office software for effective data management and scheduling.
- My duties included writing authorizations, verifying patient insurance, scheduling appointments with providers, and fulfilling additional assigned responsibilities.
- I effectively led and motivated team members to maintain company standards and achieve performance objectives.
- Maintaining positive relationships with patients was a priority, as I promptly addressed inquiries and resolved issues to their satisfaction.
Host
Thriving Hospitality
05.2023 - 01.2024
- Demonstrated adaptability by seamlessly transitioning between hosting duties and providing support in various restaurant operations
- Played a vital role in keeping operational efficiency by actively taking part in tasks such as food running, pre-bussing, and glassware polishing
- Proactively addressed guest feedback, resolving issues promptly to uphold the restaurant's reputation for exceptional service
Key Holder/Lead Host
Clasico Italian Chophouse
10.2022 - 05.2023
- Promoted to a key holder position within a brief time limit, proving leadership and managerial capabilities
- Oversaw restaurant procedures and managed front-of-house operations, including cash handling and staff scheduling
- Conducted comprehensive training for new hosts and bussers, emphasizing the importance of speed of service and guest satisfaction
Lead Host
Jotoro
06.2021 - 10.2022
- Established exceptional leadership by coordinating host duties and perfecting seating arrangements to enhance guest satisfaction
- Acted as a liaison between staff and management, fostering a collaborative work environment
- Proactively addressed customer concerns, ensuring a positive dining experience for patrons
Education
Associates of Arts (A.A) - Public Health
University of South Florida
Tampa, FL01.2024
High School Diploma - undefined
Riverview High School
Riverview, FL01.2022
Skills
- Microsoft Office
- Customer Service
- Management Skills
- Time Management
- Communication
- Problem Solving
- Teamwork
- Attention to Detail
- Multitasking
- Leadership
- Strong organizational skills
- Appointment scheduling
Timeline
Lead Phone Receptionist
Florida Joint Care Institute
01.2024 - Current
Host
Thriving Hospitality
05.2023 - 01.2024
Key Holder/Lead Host
Clasico Italian Chophouse
10.2022 - 05.2023
Lead Host
Jotoro
06.2021 - 10.2022
High School Diploma - undefined
Riverview High School
Associates of Arts (A.A) - Public Health
University of South Florida
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