Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Surgical Technologist
Bon Secours Hospital
Lorain, OH
06.2017 - Current
Completed documentation related to patient care, such as recording vital signs or documenting medications administered.
Observed aseptic technique and infection control protocols at all times.
Maintained proper sterile field during surgical procedures.
Ensured all necessary equipment was available for each procedure.
Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
Monitored and assessed operating room conditions and patient and surgical team needs.
Kept inventory of supplies and ordered new items as needed.
Reviewed patient charts for information regarding allergies or medical conditions that could affect the outcome of surgery.
Assisted surgeon by passing instruments and sterile supplies throughout operation.
Customer Service Representative
B & K Motorsports
Amherst, OH
11.2011 - Current
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Answered inbound calls, chats and emails to facilitate customer service.
Answered customer inquiries and provided accurate information regarding products and services.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Medical Assistant at Bon Secours Hospital/ St Francis, Palmetto Pulmonary and Critical CareMedical Assistant at Bon Secours Hospital/ St Francis, Palmetto Pulmonary and Critical Care