Karlhen Stacey Registre
Richardson,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2022
2022
years of professional experience
Work History
Litigation Specialist II
Bank of America
- This job is responsible for intake, entry documentation and routing of legal matters
- Key responsibilities include handling legal correspondence, coordinating witness attendance with outside attorney networks, leveraging judgment and data to make informed decisions, and effectively conveying complex information
- Job expectations include working under regular supervision to interpret legal documents and procedures for examination
- Reads and interprets legal orders to document requests or restrict and monitor accounts based on findings from cases from cases or escalation requests
- Negotiates deliverables and due dates required for Federal, State and Civil and Criminal legal documents
- Partners with banking centers, internal and external attorneys, customers, and Federal, State, and local agencies to document and maintain case files using internal tracking systems
- Researches accounts and perform account maintenance
- Analyzes and resolves customer inquiries while providing a positive customer experience through creative solutions and critical thinking
- - Attention to detail
- - Critical Thinking
- - Data Management
- - Decision Making
- - Planning
- - Adaptability
- - Executive Presence
- - Issue Management
- - Prioritization
- - Problem Solving
- - Oral Communications
- - Written Communications
- Provided valuable assistance during trials by preparing exhibits, witness lists, and other materials necessary for presentation in court.
- Achieved favorable outcomes in complex cases through meticulous research and analysis.
- Streamlined litigation processes for improved efficiency and cost effectiveness.
- Handled high-stakes negotiations with insurance companies resulting in favorable outcomes without going to trial.
Reservation Agent
American Airlines
06.2021 - 11.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Passenger services agent / Gate agent / Care Team responder
American Airlines
06.2015 - 06.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the airline by promptly completing mandatory continuing education courses/trainings and staying current on industry regulations.
Education
Psychology
Fort Valley State University
Fort Valley, GA05.2012
High School Diploma -
North Lauderdale Academy High School
North Lauderdale, FL12.2006
Skills
- Attention to detail
- Critical Thinking
- Data Management
- Decision Making
- Planning
- Adaptability
- Executive Presence
- Issue Management
- Prioritization
- Problem Solving
- Oral Communications
- Written Communications
- Computer skills
- Office: Word, Excel, PowerPoint and Publisher
- Ability to work well under pressure
- Good interpersonal skills
- Fast paced worker
- Able to perform well in group settings
References
Available if needed
Corequalificationsskills
- Computer skills
- Office: Word, Excel, PowerPoint and Publisher
- Languages: English, French, Creole, and Spanish (reading and writing)
- Ability to work well under pressure
- Good interpersonal skills
- Fast paced worker
- Able to perform well in group settings
Languages
French
Native or Bilingual
Timeline
Reservation Agent
American Airlines
06.2021 - 11.2021
Passenger services agent / Gate agent / Care Team responder
American Airlines
06.2015 - 06.2021
Litigation Specialist II
Bank of America
Psychology
Fort Valley State University
High School Diploma -
North Lauderdale Academy High School
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Sabien Brown Jr.Sabien Brown Jr.
Business Banking Centralized Specialist at Bank of AmericaBusiness Banking Centralized Specialist at Bank of America
ROSEMARY LOPEZROSEMARY LOPEZ
Customer Service Representative at Bank of AmericaCustomer Service Representative at Bank of America
Yara JovineYara Jovine
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
La Tasha SheridanLa Tasha Sheridan
Assistant Vice President, Bus & Rail Operations & Maintenance, Training and Development at DARTAssistant Vice President, Bus & Rail Operations & Maintenance, Training and Development at DART