Karli Coles

• Self-motivated, with a strong sense of personal responsibility and drive to achieve set goals.
• Enjoyed and worked effectively with diverse member base.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Coordinator of Leadership training for company employees.

Managed the logistics of creating, updating and maintaining the schedules and timing of all attending company employees from differing departmental management roles each week.

Shop Direct (now known as the Very Group totaled over 2,500 employees).

Event location visitation and content checks and trouble-shooting.

• Improved organizational culture by planning and executing engaging team-building events.

Accommodated changes in weekly employee schedules and adjusting training schedules accordingly.

Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

• Improved data management by creating comprehensive databases for easier access to critical information.

Compiled, analyzed and summarized training course feedback from attendees and course administrators.

• Ensured smooth day-to-day operations by managing email & phone correspondence and promptly addressing inquiries.

Reported feedback to supervisor as well as back to course administrators, facilitating the communication feedback cycle to make adjustments to course content and delivery.

Assisted in various capabilities within the HR department.

• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Resolved issues with company employee payroll, overtime, holiday pay, company policies, etc.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.

National liaison between the Production and Operations depts and external suppliers in all six major Aust capitals.

Traffic control; managing advertising delivery and receipt nationally.

Creation and implementation of process manuals, and ensuring adherence to, the company operational schedule.

Management of Operations Coordinators and external suppliers, in accordance to the weekly advertising schedule. State Coordinators reporting to me weekly on operational issues and progress.

Adshel “Create” project coordinator. Assessing client brief, briefing Product Development dept, creating project & delivery time-line, cost analysis, Operations dept and installer installation instruction manuals and component delivery, campaign de-brief.

Creating and updating relevant processes and procedures manuals necessary for the role.

Creating, implementing and maintaining the advertising disposal and recycling process for the company nationwide.

Product Development, administrative duties and international contract review & negotiation.