Karli Esselman

• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

• Greeting tables with a positive attitude

• Pre-Bussing

•POS System

• Bartending experience

• Keeping a cash bank on me to provide change for cash paying patrons

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Interacted well with customers to build connections and nurture relationships.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Formulated policies and procedures to streamline operations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.