Karli Henry
Rogersville,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
DSP
Arc Of The Ozarks
05.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Health Care Aide
Elect
01.2022 - 05.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Developed rapport to create safe and trusting environment for care.
Sales Associate
Francesca's Boutique
06.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Waitress
Rusty Spur
06.2017 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associates in Business And Marketing - Business
Ozarks Technical Community College
Springfield, MO12.2023
High School Diploma -
Seymour High School
Seymour, MO05.2021
Skills
- Care Plan Assessment
- Compassionate Client Care
- Emergency Situations
- Behavior Redirection
- Patient Care
- Companionship and Emotional Support
- Social Perceptiveness
- Verbal Communication
- Dependable and Responsible
- Recordkeeping
Timeline
DSP
Arc Of The Ozarks
05.2023 - Current
Health Care Aide
Elect
01.2022 - 05.2023
Sales Associate
Francesca's Boutique
06.2021 - 12.2021
Waitress
Rusty Spur
06.2017 - 05.2021
Associates in Business And Marketing - Business
Ozarks Technical Community College
High School Diploma -
Seymour High School