Years of hospitality experience
Karli Jones
Renewals Specialist
Johns Island,SC
Summary
Enthusiastic individual with extensive experience in hospitality, sales, and marketing. Proven track record of delivering outstanding guest and event services through a customer-focused approach. Expertise in cultivating strong client relationships and consistently exceeding expectations to achieve positive outcomes. Adaptable and effective in high-pressure environments, committed to excellence in all endeavors.
Overview
10
10
Work History
Renewal Specialist
Carahsoft
Johns Island, South Carolina
07.2025 - Current
- Streamlined customer renewal processes for subscription-based services to enhance efficiency.
- Cultivated relationships with customers, resulting in increased repeat business and satisfaction.
- Ensured accurate billing through timely posting of cash payments to customer accounts.
- Identified upgrade opportunities for customers during renewal discussions.
- Addressed client inquiries and concerns regarding renewals through clear communication.
- Tracked renewal status and client interactions using CRM tools for improved management.
Youth Sports Coach
Amazing Athletes Inc.
03.2024 - 07.2025
- Supervised practices and contests, prioritizing participant safety at all times.
- Facilitated impactful coaching sessions to enhance athletic performance.
- Encouraged proper warm-up and conditioning routines to reduce the risk of sports injuries.
- Motivated athletes to adopt effective training habits and nutrition for improved agility.
- Developed marketing materials to effectively promote services.
- Fostered a creative environment for athletes to explore problem-solving strategies.
- Implemented strategies to maintain enthusiasm and motivation among participants.
Innkeeper
86 Cannon Historic Inn
01.2022 - 01.2024
- Delivered exemplary customer service through professional guest greetings and welcoming interactions.
- Addressed guest requests and inquiries promptly to resolve concerns efficiently.
- Monitored security systems, ensuring rapid response to emergencies and maintaining safety protocols.
- Coordinated special events, fulfilling all requirements to ensure guest satisfaction.
- Handled guest inquiries and resolved issues promptly to maintain high service standards.
Sales Associate
State Farm
09.2020 - 01.2022
- Increased annual revenue by over $350,000 through enhanced referral business by 35%.
- Attracted new businesses by implementing innovative marketing strategies.
- Established and maintained networks with various industries within the community.
- Delivered delegated service and sales tasks to ensure operational efficiency.
- Assisted customers during crises by determining practical solutions to inquiries.
- Developed an effective referral system by nurturing key relationships.
- Articulated solutions for customer inquiries regarding policies, coverage, billing, eligibility, and claims.
Assistant General Manager
Cambria Hotels
01.2020 - 08.2020
- Provided comprehensive administrative support to the general manager, enhancing operational efficiency.
- Monitored hotel operations across departments to ensure optimal performance.
- Reviewed and analyzed profit and loss statements to identify financial trends.
- Increased guest satisfaction through proactive feedback collection and service enhancements.
- Implemented structured feedback systems to elevate customer service standards.
- Led recruitment initiatives, conducted training sessions, and managed employee relations for team development.
- Fostered teamwork through effective communication, resulting in improved collaboration among staff.
Operations Manager
Hampton Inn & Suites
01.2019 - 01.2020
- Administered HR management and crisis resolution, ensuring seamless operations under pressure.
- Analyzed competitive pricing strategies for hotel accommodations, optimizing revenue generation.
- Processed payroll activities, including earnings calculations, deductions, and tax filings.
- Exceeded budgetary targets through collaboration and implementation of cost control measures.
- Facilitated financial operations by accurately processing payroll for hotel staff.
- Streamlined sales tracking and customer payments using various POS systems to enhance performance monitoring.
Education
Bachelor of Science - Hospitality Management & Tourism
University of South Carolina
Columbia, SC12.2019
Skills
- Customer service excellence
- Cash handling and POS systems
- Effective communication
- Event coordination and hospitality management
- Time management and multitasking
- Conflict resolution
- Alcohol awareness and safe serving practices
- Safety protocols
Languages
Portuguese
Limited
Timeline
Renewal Specialist
Carahsoft
07.2025 - Current
Youth Sports Coach
Amazing Athletes Inc.
03.2024 - 07.2025
Innkeeper
86 Cannon Historic Inn
01.2022 - 01.2024
Sales Associate
State Farm
09.2020 - 01.2022
Assistant General Manager
Cambria Hotels
01.2020 - 08.2020
Operations Manager
Hampton Inn & Suites
01.2019 - 01.2020
Bachelor of Science - Hospitality Management & Tourism
University of South Carolina
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