Karli Kaynor
Zeeland,MI
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
18
18
years of professional experience
Work History
Bartender
Boatwerks
05.2025 - Current
- Working with high volume while executing excellent customer service in front of the house
- Extensive knowledge of product front and back of the house
- Being able to engage with staff and guests simultaneously
- Working with a team behind the bar figuring out a strategy for each shift using each other’s strengths to achieve the best results for the guests and the restaurant
- Handling and working with cash and credit card transactions
Event Catering Bartender and Server
Culinary Cultivations
08.2024 - Current
- Serving and bartending in many different arenas from set-up to tear-down
- Ability to service tables and guests in banquets, private events, cafeteria, and buffet style events and dining operations
- Pre-event room set-up, plated meal service, buffet service clearing, or passing canapes
- Serving cocktail hour
- Alcohol Serve Safe Michigan Certified
- Manage the bar area and its contents for full bar service
- Set up event bar for service and complete closing procedures at the conclusion of the event
- Pour drinks properly and mix cocktails
Client Executive
Atlante Sales
11.2024 - 03.2025
- Played a pivotal role in driving the company’s growth by engaging directly with potential clients of the Atlante Sales Tool
- The face of Atlante, representing its values and mission while mastering sales techniques and strategic industry insights
- Self-managed environment, constantly seeking new opportunities, achieving ambitious sales goals, and delivering meaningful results
- Developed and implemented an effective industry focus strategy that enhances thought leadership and drive client acquisition
- Participate in an intensive sales training program provided by Atlante to understand the core strategies and best practices
- Built a comprehensive list of potential clients (“suspects”) for direct solicitation
- Engaged directly with prospects through calls, emails, networking events, and other outreach efforts
- B2B Sales
- Created and executed an industry-specific thought leadership strategy to establish credibility and drive additional sales
- Market the Atlante Sales Tool through various channels, leveraging its features to attract and convert leads
Director of Sales and Marketing
Cortland
03.2024 - 06.2024
- Developed and managed resident census growth.
- From initial contact through final contract signing primary contact in sales process
- Responsible for tours of property for potential residents
- Weekly pipeline reports to corporate
- Researched and analyzed local competition.
- Researched, analyzed, and monitored the financial and demographic factors that may alter the service needs
- Collaborated and built relationships with physicians, nursing homes, community agencies, and hospitals
- Worked with various agencies to generate a positive facility image and encourage referral activities
- Advised appropriate referrals to minimize social and economic obstacles to discharge
- Made sales calls to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups and other community contacts
- Brainstormed and developed creative marketing and outreach strategies to maintain, obtain, and increase referral sources.
- Met with family and residents on day of admission and ensured appropriate preparation of room and introduction to nursing staff
- Maintained a working knowledge of federal and state regulations, private insurer reimbursements, and Medicare/Medicaid reimbursements.
- Worked with Administrator to ensure customer satisfaction and to assess/respond to customer satisfaction surveys
Operations Manager
Pelican Landing
12.2022 - 11.2023
- Handled all Accounts Payable and Receivable
- Move in/Move out deposits and refunds
- Assisted, supervised, and approved all coding for expenses
- Reviewed and approved the different company credit card expenses
- Assisted the Executive Director with new resident prospects by giving tours and explaining financials
- Ran and managed all the monthly financial reports
- Ran and proofed the monthly bills for the residents to catch any accident errors made by our team or system before delivering to the residents
- Managed duel monthly resident bank deposits
- Responsible for all cash revenue
- Handled the questions about financials and bill charges with the residents
- Managed all accounts receivable reports and made sure all numbers matched up between the bank, deposit sheet, and our data base RTASK
- Fielded complaints from residents and family members over any financial or basic questions
- I was the communication between the residents, staff, and management
- Filed the residents long term care insurance every month and worked directly with the insurance companies to make sure the residents were meeting the requirements to receive payment
- Input all information for Elderly Waiver through 3 different Medicare companies online each month for all residents that met requirement
- Assisted Executive Director by proof reading and giving input on marketing materials
Bartender/Server
TJ’s Bistro
08.2022 - 12.2022
Mixologist
Fireside
10.2020 - 06.2022
Marketing Specialist
RMB Environmental Laboratories
09.2020 - 08.2021
- Leader on setting up their new website through Thryv
- Set up and managed social media including google, Facebook, and LinkedIn
- Updated all online information to make accurate
- Worked with every department on setting up online marketing to promote sales
- Updated past marketing documents
- Made employee profiles for all 3 different locations
- Networked brand to develop new customer leads and awareness
Executive Property Manager
Peak Property Management
01.2020 - 09.2020
- Manage over 200 hundred different properties
- Communicate between owners, renters, upper management and our maintenance team
- Managing my properties on our website and craigs list ads
- Showings to possible renters as well as property inspections
- Extensive customer service in person, over the phone, as well as over email
- Handling many legal documents and leases
- Work with Excel, word, google shared documents and calendars, as well as google text
- Helping with marketing ideas and different ideas for new markets and online marketing
- Work heavily with customer service and handling trouble shooting in a high energy work place
Bartender/Server
Moonlight Lodge
05.2018 - 04.2019
Lead and VIP Reservations Agent/Yielding and Extranet Reservations Manager
Big Sky Resort
07.2012 - 08.2018
- Helping to manage the office and reservations agents
- Manage and Reserve VIP reservations during their stay through all departments
- Agent in charge of helping any guests with reservation issues for positive outcomes
- Use Springer Miller to make reservations and run reports as well as track guest’s needs
- Have seen and am familiar with every property at Big Sky Resort
- Contacting and working with majority of departments throughout the resort
- Selling lodging and packages through phone calls and emails
- Handling distributing our sales lead voicemails and emails
- Managed commissions for all our agents in the office
- Yielding and price management of the entire resort
- Selling lodging and packages through phone calls and email
- Received sales training from Guest Service Solutions
- Sales for upgrades and add-ons
- Work with Travelocity, Hotwire, Expedia, Hotels.com, and Booking.com with their reservations, as well as managing our information and their payments on their sites
- Use Springer Miller to make reservations and run reports as well as track guest’s needs
- I have seen and am familiar with every property at Big Sky Resort
- Contacting and working with most areas of the resort, sales, marketing, front desk, concierge, basecamp, snow school, outside condo management, and upper management.
Associate Marketing Specialist/Project Manager
Recondo Technology
02.2008 - 07.2009
- Create and run reports for executive staff and board using databases and PowerPoint
- Planned travel for our executive staff
- B2B Sales
- Run scrum meeting and managing multiple databases for development team
- Worked with developers and managed deadlines for multiple projects
- Part of the creative team to reach out to new markets and brainstorming new marketing avenues
- Creating articles for advertising in magazines on and websites
- Download data from multiple databases and analyze and reconstruct in Excel
- Create sales funnels for reports, including predicting sales numbers.
- Create equations to adjust sales numbers to match percent likelihood of closure
- Create marketing documents and emails
- Create designs to display growth of company
- Create an information base and research on competitors
Education
BS - Business, Finance, Marketing, Accounting, Management, Public Speaking, Resort Town Management, International Business
University of Colorado Boulder
Skills
- Excel
- Airline travel
- Outbound sales
- Client base creation
- Assisted living
- Salesforcecom
- Sales seminars
- Team leadership
- Client negotiation
- In-person sales
- Email sales
- Phone sales
- B2B Sales
- Springer Miller
- RTASK
- Communication
- Yielding
- Extranet Management
- Account Payable
- Account Receivable
- Word
- PowerPoint
- Databases
- GoToMeeting
- GoToWebinar
- Public speaking
- Leadership
- Organization
- Efficiency
- Multi-tasking
- Cold calling
- Work ethic
- High paced office
- Problem solving
- Detail oriented
- Notary
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Bartender
Boatwerks
05.2025 - Current
Client Executive
Atlante Sales
11.2024 - 03.2025
Event Catering Bartender and Server
Culinary Cultivations
08.2024 - Current
Director of Sales and Marketing
Cortland
03.2024 - 06.2024
Operations Manager
Pelican Landing
12.2022 - 11.2023
Bartender/Server
TJ’s Bistro
08.2022 - 12.2022
Mixologist
Fireside
10.2020 - 06.2022
Marketing Specialist
RMB Environmental Laboratories
09.2020 - 08.2021
Executive Property Manager
Peak Property Management
01.2020 - 09.2020
Bartender/Server
Moonlight Lodge
05.2018 - 04.2019
Lead and VIP Reservations Agent/Yielding and Extranet Reservations Manager
Big Sky Resort
07.2012 - 08.2018
Associate Marketing Specialist/Project Manager
Recondo Technology
02.2008 - 07.2009
BS - Business, Finance, Marketing, Accounting, Management, Public Speaking, Resort Town Management, International Business
University of Colorado Boulder