Karli Purvis
Alpharetta,GA
Summary
Experienced professional with a strong background in general office duties, eager to contribute to the success of sales and marketing initiatives. Demonstrated ability to efficiently manage administrative tasks and provide exceptional support to teams. Highly skilled in coordinating schedules, organizing documents, and maintaining a high level of confidentiality. Committed to delivering excellent customer service and ensuring smooth operations to drive business growth.
Overview
13
13
years of professional experience
Work History
Community Outreach Coordinator
Working America, AFL-CIO
03.2021 - 11.2024
- Boosted community event participation through strategic marketing campaigns.
- Recruited and trained volunteers for various outreach activities.
- Built comprehensive database of community resources to streamline referral processes.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Analyzed trends and data to inform decision-making and program development.
- Increased awareness of organization's mission with strategic social media campaigns as well as daily canvassing.
Co-Owner/Operator
“You’ve Got It Maid” Cleaning Service
06.2019 - 02.2021
- Implemented marketing initiatives to attract new customers.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Ensured compliance with all local, state, and federal regulations for safe business procedures and practices.
- Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Staff Trainer
Old Hickory House
01.2016 - 06.2019
- Collaborated with department leaders to ensure alignment between training content and company goals.
- Conducted regular assessments to identify areas for improvement, leading to more targeted training sessions.
- Reduced onboarding time for new employees by streamlining the training process and materials.
- Achieved higher levels of job satisfaction among trainees with effective mentoring and guidance.
- Increased employee retention rates by providing ongoing support and coaching for new hires.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Service Manager
Comedy Cafe
12.2011 - 01.2016
- Enlisted, mentored and managed team members to fulfill organizational targets.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Developed comprehensive training program for new hires, ensuring adherence to company standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
- Behavioral Sciences
Georgia Military College
Milledgeville, GACollege Preparatory Diploma - Honor Graduate
Warner Robins High School
Warner Robins, GASkills
- Microsoft Word, Excel, and PowerPoint
- Typing 50 wpm
- Excellent communication
- Professionalism
- Analytical thinking
- Task prioritization
- Written and verbal communication
- Organizational skills
- Multitasking Abilities
- Attention to detail
Timeline
Community Outreach Coordinator
Working America, AFL-CIO
03.2021 - 11.2024
Co-Owner/Operator
“You’ve Got It Maid” Cleaning Service
06.2019 - 02.2021
Staff Trainer
Old Hickory House
01.2016 - 06.2019
Service Manager
Comedy Cafe
12.2011 - 01.2016
- Behavioral Sciences
Georgia Military College
College Preparatory Diploma - Honor Graduate
Warner Robins High School
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