Karli Ramsey
Concord,VA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Employee focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Westminister Canterbury Lynchburg
11.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Concierge
Centra Lynchburg General Hospital
06.2023 - 11.2023
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- When individuals wanted to visit patients, I provided the room number and directions if needed.
- When a patient was listed in the system as confidential I accurately maintained their privacy by stating what my supervisors had me say and if need be I contacted security.
Cashier
JMU Bookstore
08.2022 - 05.2023
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Receptionist
Supercuts, Salon
05.2021 - 08.2022
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and verified reasons for visit and appointment information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Determined needs of visitors and provided information or solutions.
- Worked with office manager to attain operational goals.
Education
High School Diploma -
Appomattox County High School
Appomattox, VA05.2022
Skills
- POS Systems
- Cash Handling
- Customer Service
- Feedback Acceptance
- Reliable and Responsible
- Payment Processing
- Fitting Room Oversight
- Cooperative Attitude
- Price Identification
- Product Scanning
- Product Location
- Cleaning and Sanitizing
- Honest and Dependable
- Customer Transactions
- Cash Drawer Balancing
- Credit and Cash Transactions
- Cash Register Operation
- Scanner Operations
- Multitasking and Prioritizing
- Time Management
- Team Support and Collaboration
- Professional and Courteous
- Guest Service and Support
- COVID-19 Safety Procedures
- Heavy Lifting
- Staff Training
- Guest Request Response
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Waste disposal
- Complex Problem-Solving
- Chemical Handling
- Exceptional communicator
- Infection Control
- Sweeping and Mopping
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Kitchen Cleaning
- Residential Cleaning
- Folding clean laundry
- Safe Chemical Handling
- Supply Stocking
- Supply Restocking
- Work Planning and Organization
- Relationship Building
Certification
- Certified Nurse Aide, Centra College - June 20, 2024
Timeline
Housekeeper
Westminister Canterbury Lynchburg
11.2023 - Current
Concierge
Centra Lynchburg General Hospital
06.2023 - 11.2023
Cashier
JMU Bookstore
08.2022 - 05.2023
Receptionist
Supercuts, Salon
05.2021 - 08.2022
High School Diploma -
Appomattox County High School
- Certified Nurse Aide, Centra College - June 20, 2024
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