KARLI RIMER
Catoosa,USA
Summary
Professional in automotive service industry with proven expertise in managing customer interactions and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Advisor
Robertson Tire
Tulsa, OK
10.2025 - Current
- Assessed customer needs and provided tailored service recommendations for vehicle maintenance and repair.
- Coordinated service appointments, ensuring efficient scheduling and optimal workflow for technicians.
- Communicated effectively with customers regarding service updates, estimates, and completion timelines.
Service Advisor
Jim Norton Ford
Broken Arrow, OK
02.2025 - 10.2025
- Optimized team performance by monitoring productivity and delivering constructive feedback.
- Analyzed and rectified discrepancies and errors in customer accounts.
- Delivered exceptional customer care by addressing inquiries and guiding product selection.
- Demonstrated high energy and professionalism in client and staff interactions.
- Addressed and resolved associate tool and service delivery issues identified through statistical analysis.
- Facilitated selection and acquisition of out-of-stock products based on customer requests.
- Oversaw continuous updates to product and service knowledge base.
- Delivered exceptional support by addressing customer requests and providing tailored recommendations.
Service Advisor
Tate Boys Tire & Service
Catoosa, OK
02.2024 - 02.2025
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Service Advisor
Campbell Nissan
Tulsa
02.2023 - 02.2024
- Monitored and upheld customer satisfaction benchmarks to enhance service quality.
- Managed inter-departmental escalations to ensure timely resolution of issues impacting customer retention.
- Developed and implemented targeted operational initiatives to optimize customer support and improve service collaboration.
- Maintained current understanding of product and service modifications to enhance customer support and satisfaction.
- Conducted follow-ups with customers regarding resolved issues to reinforce commitment to high-quality service.
- Facilitated customer satisfaction by responding to inquiries and offering personalized solutions to meet specific needs.
- Fostered empathetic connections with clients to enhance service delivery and satisfaction.
- Facilitated superior customer satisfaction through empathetic engagement and prompt problem resolution.
- Monitored and adjusted call handling processes to maintain service levels and enhance productivity.
Cashier
Jim Norton Toyota
Tulsa, OK
10.2022 - 02.2023
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Associate
Dollar General
Catoosa, OK
03.2022 - 10.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Barista
Silo 66
Catoosa, OK
05.2021 - 03.2022
- Made and served specialty coffee and tea beverages.
- Maintained clean and sanitized workstation and complied with health and safety guidelines.
- Welcomed customers, highlighted specials or new items on menu, answered questions, and accepted orders and payments.
- Greeted and interacted with new and regular customers.
- Cleaned and restocked work and dining areas, sanitized equipment and utensils.
- Ground and blended coffee beans, brewed coffee and tea, prepared sandwiches and baked goods and served items to customers.
- Sold coffee, tea blends, and brewing equipment, highlighting differences between items and educating customers about brewing methods.
- Prepared beverage and food products in compliance with company recipes and guidelines.
- Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve customer service and product quality.
- Adhered to recipes and presentations for food and beverage items and contributed to positive team environment.
- Prepared and served basic menu items such as sandwiches, as well as pre-made muffins and bagels.
- Minimized cross-contamination and infection risks by regularly cleaning and sanitizing utensils and equipment.
- Maintained clean and orderly dining spaces to provide positive appeal to customers.
- Connected with customers and gave each person positive experience to promote long-term loyalty.
- Maintained cash resources by accurately processing payments and computing sales prices.
- Thoroughly learned all drink and food preparations to offer customers detailed descriptions.
- Helped customers decide on menu items with knowledgeable suggestions.
- Completed customer orders by processing payments and packaging selected items.
- Kept supplies and retail products well-stocked and organized in fresh, engaging displays.
Waitress
Hangar Cafe
Miller, Missouri
08.2019 - 03.2020
- Recorded food orders on slips for accuracy. Assisted in memorizing orders or inputting them into computer systems for kitchen communication.
- Arranged tables with glassware, linens, and silverware to ensure readiness for service.
- Articulated daily menu offerings, drink specials, and seasonal items to enhance customer experience.
- Recommended additional menu items to customers to enhance overall dining experience.
- Ensured compliance with safety and sanitation standards during food preparation and handling.
- Cleared tables and counters of dishes and glasses to facilitate efficient cleaning processes.
- Facilitated seating arrangements and table-clearing operations during peak hours.
- Cultivated an engaging and enjoyable workplace culture that promotes teamwork.
- Acquired in-depth knowledge of menu ingredients and cooking processes to address customer inquiries effectively.
- Facilitated order-taking process for food and beverages from patrons.
- Compiled itemized checks detailing total meal costs and applicable sales taxes.
- Processed customer payments efficiently and accurately.
- Addressed customer inquiries regarding menu options and provided tailored recommendations.
- Welcomed all guests with a warm smile and friendly demeanor.
- Managed incoming phone calls and processed customer orders for pickup and delivery.
- Sanitized tables and counters post-dining to ensure a clean environment.
- Resolved customer concerns promptly, collaborating with management to address complex issues.
- Executed table resets between customers by removing used dishes, sanitizing surfaces, and replenishing condiments.
- Compiled detailed checks that itemize meal costs and applicable sales taxes.
- Spearheaded promotion of specialty desserts, appetizers, and high-margin beverages to enhance overall ticket sales.
Babysitter
Playtime Plus
Broken Arrow, Okla
12.2018 - 03.2019
- Conducted fun, engaging, and age-appropriate activities for children.
- Prepared food and fed children lunch and snacks before main meals.
- Monitored children's activities during playtime and cleaned dining areas after meals.
- Kept toys and play areas neat, clean, and organized.
- Changed infant and toddler diapers before putting children to sleep.
- Administered and monitored intake of prescribed medicines in fluid, pill, and other forms.
- Maintained constant presence during playful activities to keep children safe.
- Maintained certifications in juvenile CPR and rescue breathing techniques.
- Helped around house with kitchen clean-ups, general tidying and family laundry.
- Protected the children by educating them about safety, first aid and hazardous behaviors.
- Maintained cleanliness in kitchen, bedroom and bathroom areas.
- Modeled appropriate social behaviors, immersed the children in other cultures and encouraged the development of diverse relationships.
- Safely transported children between school, extracurricular events and medical appointments.
- Balanced rest with entertainment and responsibility to regulate the schedule of each child.
- Organized and served balanced, healthy meals and snacks for the children.
Sales Associate
Barn 66
Catoosa, OK
01.2017 - 03.2018
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Monitored aisles, restocked store shelves, organized store products, and cleaned spills.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
- Unloaded, unboxed, and transported merchandise and set up attractive displays.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Assessed needs and recommended products aligned with customer budget and preferences.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Engaged customers and built connections to drive long-term sales.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Sales Associate
Lee's Feed
Catoosa, OK
04.2017 - 07.2017
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Processed customer orders and checked carts for additional merchandise.
- Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
Education
High School Diploma - undefined
Catoosa High School
Catoosa, OKSkills
- Sales and marketing
- Customer service
- Payment processing
- Verbal communication
- Teamwork
- Vehicle assessment
- Bill preparation
- Customer retention
- Sales expertise
- Multitasking and organization
- Performance goals
- Listening skills
- Strong work ethic
- Service recommendations
- Attention to detail
- Service estimates
- Service order flow
- Price quoting
Timeline
Service Advisor
Robertson Tire
10.2025 - Current
Service Advisor
Jim Norton Ford
02.2025 - 10.2025
Service Advisor
Tate Boys Tire & Service
02.2024 - 02.2025
Service Advisor
Campbell Nissan
02.2023 - 02.2024
Cashier
Jim Norton Toyota
10.2022 - 02.2023
Sales Associate
Dollar General
03.2022 - 10.2022
Barista
Silo 66
05.2021 - 03.2022
Waitress
Hangar Cafe
08.2019 - 03.2020
Babysitter
Playtime Plus
12.2018 - 03.2019
Sales Associate
Lee's Feed
04.2017 - 07.2017
Sales Associate
Barn 66
01.2017 - 03.2018
High School Diploma - undefined
Catoosa High School