Summary
Overview
Work History
Education
Skills
Degrees
Languages
Timeline
Generic

Karli Souder

Blackwood

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Sr Customer Service Representative

Americold Logistics
02.2023 - Current
  • Processed, scheduled and executed customer orders for new and established customers.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Analyzed customer feedback to identify trends, driving targeted improvements in service offerings and support strategies.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Supported record-keeping efforts by accurately inputting information into relevant databases or spreadsheets as required.
  • Assisted in the preparation of Health Certificates for our export program with USDA.

Kindergarten Teacher

KinderCare Learning Centers
09.2022 - 02.2023
  • Developed engaging lesson plans promoting cognitive and social development in diverse classroom settings.
  • Implemented effective classroom management strategies fostering a positive learning environment.
  • Collaborated with parents to support children's educational progress and address concerns effectively.
  • Assessed student performance and tailored instructional methods to meet individual needs and learning styles.
  • Promoted learning through play with engaging activities, games and lessons.

Clerical Worker

Holt Logistics
10.2020 - 03.2022
  • Processed incoming and outgoing correspondence efficiently, ensuring timely communication.
  • Managed document filing systems, enhancing organization and accessibility of records.
  • Trained new staff on office protocols and software applications, promoting knowledge sharing.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for other offices.

Teacher’s Assistant

Toddlers & Tot’s
09.2018 - 06.2019
  • Assisted lead teachers in implementing lesson plans and educational activities.
  • Coordinated classroom materials and resources, ensuring organization and accessibility.
  • Developed creative learning aids that improved student participation and interest levels.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.

Education

High School Diploma -

Kingsway Regional High School
Swedesboro, NJ
06.2017

Associate's Degree - Early Childhood Education

Rowan College At Gloucester County
Sewell, NJ
05.2019

Associates Degree - Early Childhood Education

Skills

  • Customer Service
  • Fast Learner
  • Shipping and logistics
  • Order processing
  • Data entry
  • Email management
  • Microsoft Excel
  • Computer skills
  • Microsoft Word
  • AS400
  • ImportLoop
  • Korber

Degrees

Associates Degree in Early Childhood Education

Languages

Spanish
Limited Working

Timeline

Sr Customer Service Representative

Americold Logistics
02.2023 - Current

Kindergarten Teacher

KinderCare Learning Centers
09.2022 - 02.2023

Clerical Worker

Holt Logistics
10.2020 - 03.2022

Teacher’s Assistant

Toddlers & Tot’s
09.2018 - 06.2019

Associates Degree - Early Childhood Education

High School Diploma -

Kingsway Regional High School

Associate's Degree - Early Childhood Education

Rowan College At Gloucester County

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