Karliana Santiago
Houston
Summary
Experienced in customer service and office administration,
Developed strong communication and ready to demonstrate excellent client relationship management and problem-solving skills, ensuring tenant satisfaction and effective lease administration.
Overview
2
2
years of professional experience
Work History
Receptionist
Joe Myers Toyota
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Sales Associate
Hibbet Sports
01.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used my professionalism to satisfy customers on each sell.
Cashier
Family Own Business
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized
Education
High School Diploma -
Cypress Ridge High School
7900 N Eldridge Pkwy05-2024
Skills
- Customer Service
- Time management
- Telephone skills
- Data entry
- Organizational Skills
- Office administration
- Computer Skills
- Positive Attitude
Languages
English
Spanish
Timeline
Receptionist
Joe Myers Toyota
06.2024 - Current
Sales Associate
Hibbet Sports
01.2024 - 04.2024
Cashier
Family Own Business
12.2022 - 05.2023
High School Diploma -
Cypress Ridge High School
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