Karlie Bishop

• Facilitated ongoing professional development through participation in dispatcher training programs, staying up-to-date on industry best practices.
• Played an instrumental role in resolving complex incidents by acting as a liaison between first responders and various support services available within the community.
• Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
• Reduced errors in communication through strict adherence to established protocols and guidelines for radio transmissions.
• They receive inbound emergency and non-emergency calls, dispatching EMS/fire units for multiple communities. They also maintain files of information related to emergency calls, such as personnel rosters and emergency call-out and pager files
• Monitoring and controlling the movement of fire and EMS units
• Using computer systems and dispatching equipment to communicate and coordinate activity with EMS and fire units, as well as with other agencies
• Dispatching peripheral assistance, including transportation requests, utility companies, tow trucks, and citizen responders
• Maintaining concise records of all dispatching activities, including unit assignments
• Monitoring the status of mobile units at the dispatch location
• Ascertaining the circumstances of the emergency or incident and relaying information to responding units and dispatch supervisors
• Determining if additional assistance is needed and diverting units from other fire districts
• Conducted quality assurance checks on recorded calls to ensure compliance with department standards, improving overall performance metrics.
• Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
• Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
• Improved communication between first responders and dispatch center through regular training sessions.
• Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
• Maintained accurate records of dispatched units for streamlined incident management and analysis.
• Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
• Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
• Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
• Participated in disaster planning exercises to test department readiness and improve overall preparedness for large-scale emergencies.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Handled emergency calls and dispatched appropriate resources, ensuring swift response times. Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure. Utilized computer-aided dispatch systems to accurately record and relay critical information.

Highly focused and dependable 911 Dispatcher with excellent record of being able to handle emergency and non emergency calls. Adept at multitasking and prioritizing in high-pressure work environment, excellent communicator in crisis in situations for a wide variety of diverse population. After one year I was trained on Fire radio, where I was able to choose the closest units and prioritize urgent calls and knowing where all units are and ensuring units were always safe on scene. Was able to proficiently work multiple radio channels at once and ensure correct was given to the correct units and ensure scene safe.