Experienced Office Experience Assistant adept at managing fast-paced work environments, orchestrating large-scale meeting setups, and fostering a positive office culture. Passionate about creating a fun and engaging workplace through team bonding and creative initiatives. Skilled in facilitating client meetings, coordinating office logistics, and ensuring optimal functionality. Committed to driving success and growth through effective office management and teaming initiatives.
Hi, I’m
Karlie Brown
Tracy,CA
Summary
Overview
6
years of professional experience
1
Certificate
Work History
BCG- Boston Consulting Group
Office Experience Assistant
05.2022 - Current
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep 3 floor office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations for 3 new employees and 1 intern.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Served as corporate liaison for finance, IT, and marketing departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Facilitated smooth event planning for about 30+ events and high-level client meetings, by collaborating with catering, maintenance, and security teams.
- Boosted employee morale with thoughtful event planning for company celebrations or milestones.
- Streamlined vendor communication for improved efficiency in event planning and execution.
- Assisted in daily administrative tasks for smooth office operations.
Tracy Chiropractic
Chiropractic Administrative Assistant
05.2018 - Current
Job overview
- Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability for up to 100 patient visits a day.
- Carried out front office duties utilizing data entry skills in framework of medical database
- Answered phone calls and messages for two Chiropractic-physicians medical facility, scheduling appointments and handling patient inquiries
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated front office duties, including customer service, patient scheduling and billing
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Organized patient files and streamlined operations to improve efficiency
- Improved timely payment of bills by developing flexible payment plans for patients
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Reported policy changes and company conditions affecting customer satisfaction
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
- Communicated verification and authorization status updates with benefits & eligibility department to facilitate decision-making for patient admissions and insurance coverage
- Maintained confidentiality of patient finances, records and health statuses
- Processed numerous invoices bi-weekly and mailed documentation to clients
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss
- Coordinated with contracting department to resolve payer issues
- Responded to correspondence from insurance companies.
- Stayed current with industry developments by attending relevant conferences and seminars, subsequently enhancing the quality of service provided to patients.
- Monitored patient flow, escorted patients to appropriate room and obtained initial patient information.
- Facilitated clear communication between patients and chiropractors by acting as a liaison during phone calls or in-office visits when needed.
- Assisted new employees in learning office procedures and protocols, fostering teamwork within the practice staff.
- Supported chiropractic practitioners with accurate record-keeping of patient information and treatment plans.
- Improved billing accuracy and streamlined insurance claims processes by diligently verifying patient insurance information.
- Maintained confidentiality of sensitive patient information by following strict privacy protocols as mandated by HIPAA guidelines.
- Reduced wait times for appointments by effectively coordinating schedules between patients and practitioners.
- Ensured smooth clinic operations by staying up-to-date on industry requirements, including HIPAA compliance measures.
- Assisted in maintaining a clean and organized workspace to foster a welcoming environment for patients.
- Organized educational materials for patients to enhance their understanding of chiropractic treatments and overall health benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Skills
- Customer Service
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Data Entry
- Workload Management
- Administrative duties
- Schedule and calendar management
- Office Administration
- Event Planning
- Schedule Coordination
- Microsoft Office Suite
- Meeting Scheduling
- Calendar Management
- Project Coordination
- Meeting Coordination
- Strong Problem Solver
- Event Planning and Execution
- Catering and Menu Planning
- Catering and Event Coordination
- Office Management
- Vendor Relationship Management
- Presentation Preparation
Timeline
Office Experience Assistant
BCG- Boston Consulting Group
05.2022 - Current
Chiropractic Administrative Assistant
Tracy Chiropractic
05.2018 - Current
Accomplishments
Accomplishments
- North America Regional Business Services Team Award-2023
Certification
- Teaming@BCG Essential Knowledge Accredidation
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