Karlie Mullenix
Papillion,NE
Summary
Accomplished Trainer skilled in peer coaching and verbal communication. Successfully implemented customer service protocols, enhancing guest experiences. Expertise in training and relationship building between employees and customers to drive organizational success.
Overview
5
5
years of professional experience
Work History
Employee Trainer
Trader Joes
Omaha, NE
10.2023 - Current
- Developed and implemented training programs for new employees, enhancing the onboarding experience.
- Facilitated workshops on customer service excellence, promoting Trader Joe's core values.
- Evaluated employee performance through assessments, providing constructive feedback for improvement.
- Provide an in-depth, hands-on training experience for customer service
- Interact and answer business questions in persona and over the phone with over 50 customers a day
- Interact and converse with over 150 customers a day
Manager
Coneflower Creamery
Omaha, NE
08.2021 - 10.2023
- Oversaw daily operations, ensuring efficient workflow and high-quality product output.
- Implemented customer service training programs for new and existing employees to continue to improve their service.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed customer service protocols to enhance guest experiences and satisfaction.
- Interacted with and served over 300 customers a day.
Education
Bachelor of Arts - Forensic Psychology
University of Nebraska At Omaha
Omaha, NE12.2026
Skills
- Peer coaching
- Soft skills training
- Verbal and written communication
- Knowledge transfer
- Employee engagement
- Leadership development
- Relationship building
- Customer service
- Maintain customer satisfaction
- Conflict management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Employee Trainer
Trader Joes
10.2023 - Current
Manager
Coneflower Creamery
08.2021 - 10.2023
Bachelor of Arts - Forensic Psychology
University of Nebraska At Omaha
Publications/Presentations
- Workshop customer experience training programs for new and existing employees
- Successful published article on efficient and successful customer service