KARLIE NELSON

Developed a process for Medicare notice deliveries in compliance with CMS guidelines.

Increased accuracy of Medicare Notices delivered by 65%.

Trained three new discharge planning assistants to enhance team efficiency.

Validated insurance eligibility daily.

Assisted patients with completing and submitting Medicaid Applications.

Communicated with providers on a daily basis to ensure timely discharge for patients.

Collected and organized necessary documentation to submit referrals.

• Greet and assist over 100 patients daily, ensuring smooth check-in and scheduling processes.
• Manage patient records and insurance verifications.
• Coordinate with medical staff to streamline appointment flow.
• Handle multi-line phone system, addressing patient inquiries and concerns promptly.
• Provide empathetic support to patients, addressing concerns and inquiries promptly.

• Updated and recorded patient information to maintain accounts.
• Processed payments and updated accounts to reflect balance changes.
• Delivered support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Collected, posted and managed patient account payments.

• Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
• Instructed customers on methods for adapting to glasses, proper wear and necessary care.
• Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
• Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
• Conducted special tests such as field of vision assessment, OCTs and pachymetry.

• Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
• Assisted in conducting comprehensive eye exams, utilizing diagnostic tools to assess patient vision and eye health, ensuring of accurate documentation of diagnoses and treatment plans.
• Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
• Took vitals, recorded medications, and documented health history.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Completed inventory audits to identify losses and project demand.
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
• Managed personnel scheduling, facilitating adequate coverage to meet demand.